Is your workforce prepared for tomorrow’s challenges? Maybe you’re thinking -”my workforce isn’t even prepared for today’s challenges, let alone future challenges.” Regardless, providing employees with the knowledge and skills they need has never been more important – or challenging. And the stakes couldn’t be higher… organizations who deliver the best, most engaging, effective employee training today are going to be tomorrow’s winners in the marketplace.

TODAY’S TRAINING CHALLENGES

The modern worker has changed. The average worker is checking their smartphone nine times an hour and are typically interrupted every 5 minutes on the job. Since the year 2000, the average attention span of a person has dropped from 12 to 8 seconds – 1/3 of the attention span of workers has completely disappeared (Time).

The modern workplace is also changing rapidly. We are running our organizations lean and mean… so managers often feel that they can’t afford to have their people “off-the-job” and training for long periods of time. Fitting in training is often viewed as a secondary objective.

Finally, the shelf life of knowledge and skills has shortened dramatically. Today the shelf life of knowledge is much, much shorter with technological changes and other factors. Experts believe our knowledge and skills must be updated roughly every 18 months or we risk extinction. It’s never been more important for workplaces to use technology to blend learning new skills into their employee’s jobs and create a culture of learning.

ENTER MICROLEARNING AND LEARNING TECHNOLOGY

Thanks to YouTube and other streaming video platforms we now understand that not only do employees desire to learn, but their preferred format for learning is video. We also know they prefer shorter videos to longer ones. Research shows the ideal length of an online training video is 6-7 minutes. This type of microlearning creates 50% more engagement than other training methods.

Microlearning also works well because the programs offered by many online training providers today are designed for any device and any size screen. This is important as many organizations and industries need training available in remote locations where a traditional computer setup is not available or feasible. Fortunately, most of us carry our little video players (aka smartphones) at all times. And since we’re checking them nine times an hour on average, training has never been more convenient!

LEARNING RETENTION AND SCIENCE

So you’ve found an online training partner with a large library of microlearning content and you’re working on a marketing initiative to roll it out to your employees. Great! Isn’t that all you need to create the behavior changes and performance improvements your organization expects to see? Unfortunately no, research by neuroscientists and cognitive psychologists tells us that no matter how great our training programs are, employees will forget about 70% of what they’ve learned within 24 hours of learning it.

Don’t throw your training plan out the window just yet, however. Let’s talk solutions – solutions based on what science tells us about learning and retention.

It turns out that testing knowledge isn’t just a way to measure how much your employees know, it’s also a great way to increase their learning, and their long-term learning retention. When the brain is asked to retrieve information, it tags it as important and is less likely to forget. In practice, asking employees a series of quiz questions and other memory “boosters” related to the training they have taken, spaced out over strategic intervals, can increase learning retention by as much as 300%!

THE RIGHT MIX

We certainly have challenges as HR and workplace learning professionals today. Combining a library of microlearning content that is curated and updated, and a post-training reinforcement plan is the perfect foundation for your training program. Get the mix right and your on your way to preparing your workforce for tomorrow.

--Dean Pichee, Founder and President of BizLibrary

Published in Insights

Many of you have never heard of fractal organizations. I hadn’t until I talked to a colleague working on the Hyperloop project, which was described as a “fractal organization.” The fractal organization may be your future collaboration ecosystem. Most organizations today are top-down command-and-control hierarchies that have to grow through acquisition rather than expanding from within. Oracle is a great example of this (having just recently acquired NetSuite). In nature, mathematical constants are both random and scalable. Look at the leaves of a fern, or the organizational patterns on some seashells. Even vegetables like cauliflower and broccoli. Fractals are often thought to be infinitely complex, because, at all levels of magnification, the pattern is the same.

With about 100 years under our belts around command-and-control hierarchies, we know that they might work well for the Army but are not agile or stable enough to work well in today’s chaotic business environment. On top of that, they tend to create “silos” and foster miscommunication, and in essence are not great for collaboration no matter how good the technology.

Hierarchical organizations create harmful stress and internal competition, because there are only so many spots at the top of the organization. This causes the members to hoard information. I witnessed this directly in the big five consulting firms when I did research on them around collaboration in their organizations. The stress can cause absenteeism and employee turnover, and creative individuals got tired of corporate politics and found more creative environments.

FRACTAL SYSTEM CHARACTERISTICS

Author Janna Raye identifies the properties of the fractal system:

1 Emergence: Agents in the system interact in random ways. Interaction patterns emerge from these behaviors that affect the agents in the system as well as the system itself. A good example of this is a termite hill.

2 Co-evolution: Systems are in their own environment, as well as being a part of another, larger environment. As the larger environment changes, the system does also, but because it is part of the larger environment, it also changes the larger environment. For example, think of a person as a system in a larger system (environment) called a business. As a person changes his or her behavior, it also changes the behavior of the business, showing a co-evolution of these systems.

3 Sub-optimal: Fractal systems do not have to be perfect to thrive in their environment, and only have to be slightly better than their competitors. Putting additional energy into making the system better tends to be wasted energy, as these systems tend to trade off increased efficiency for greater effectiveness.

4 Requisite Variety: The greater the variety in the system, the stronger it is. That is why diversity in our organizations is so important — not just of races, but of thought, approaches to problems, attitudes, etc. Fractal systems have lots of ambiguity and contradictions, but rather than seeing these as “bad,” they are seen as a way to create new possibilities to adapt to a changing environment. Democracy is a good example of this.

5 Shared Purpose: Like ants, honeybees, geese or schools of fish, all of these organizations have shared purpose and shared values among all their members. These create pattern integrity, and often high levels of participation in ideas and solutions for continuous improvement, which helps with decision-making at functional levels. Leadership is universal, which enables the competition energy to be directed outward instead of inward.

6 Information Sharing: Hierarchical organizational structures cause information silos. In a fractal organization, all members share information iteratively and make decisions collectively in response to constantly changing conditions.

FRACTALS AND ORGANIZATIONAL STRUCTURES

One major feature of fractals is their “self-similarity,” meaning different sizes of similar attributes within the larger whole, ad infinitum. In nature, you can have individual actors (like a school of fish, or a flock of geese) all working together for the common outcome. Both fish and geese display interdependency, relying on each other. Systems in nature also have scalable structures at every level, and at each level, there is a different organizational pattern. Some examples of this type of system are living organisms, a nervous or immune system. a corporation, and economy or even a society.

So if this is true for mountains, coastlines, tree bark and even wiggles, why not organizations?

What this implies in organizations is the application of complex systems theory, with tight feedback loops, autonomous cooperating actors, and a simple and limited set of rules governing the system. This is the basis for the agile movement in programming today. It also seems to be one of the best approaches to how large organizations can stay creative and innovative. Fractal organizations can do so by climbing “the fractal ladder,” enabling the sustainability of innovation.

According to Raye, a “fractal” is a way of thinking about the collective behavior of many basic but interacting units, and in a macro sense have the ability to evolve over time. A fractal organization is the embodiment of “the whole is greater than the sum of the parts.”

A fractal is a pattern, a form of sustainable ordered chaos, while an organization is “an ordered arrangement of things (people).” Fractals have self-organizing principles, and fractal organizations are seen as “an emergent human operating system that mimics nature in its capacity for creativity, adaptation, vitality and innovation.”

Switching from a hierarchical to a fractal organization supports more cooperative work, provides better information flows, more room for advancement, lower turnover, and eliminates the view that there is a scarcity of resources.

People in these organizations are seen as “complex adaptive systems” and emergent behaviors arise out of organizations like this.

Self-organization is the key to self-adapting systems evolve and adapt to new challenges. In living systems, we see cooperation and symbiotic interactions (like in an ecosystem). We also see that reflected in many organizations today; for example, both Salesforce and Slack have created large ecosystems of developers that add value to the original product.

Some fractal companies are like Pixar — core leaders in the center — and all firms are arranged as arms around the leader. Then in the arms, each team has a leader, and info is funneled to the center of the organization to the leaders, needs for resources, and then allocated flow back out.

Although we are just starting to see these fractal organizations as we move from the industrial age to the information age, we are starting to see the demise of hierarchy and the flattening of organizations. One type of these flatter organizations are fractal organizations, which are inherently collaborative. This bodes well for more modern organizations that are adopting the fractal nature.

—Sources: “Fractal Organization Theory” by Janna Raye, The Journal of Organization Transformation and Societal Change. http://www.fractal.org/fractal-systems.htm

—David Coleman is the Managing Director of Collaborative Strategies Inc. (CSI), a San Francisco-based industry analyst and advisory services firm. He is the author of “the collaboration blog” and author of four books on collaboration, the latest two being: “Collaboration 2.0” and “42 Rules for Successful Collaboration.” Email This email address is being protected from spambots. You need JavaScript enabled to view it. .

Published in Insights

The 2016 “Best of Elearning!” awards honor best-in-class solutions across the learning and technology marketplace. Celebrating their 12th year, these honors are bestowed across 27 different categories for which Elearning! Media Group accepted nominations.

Best of Elearning! awards are the industry’s exclusive users’-choice awards. All nominations are made directly by users of solutions, and more than 4,000 nominations were received this year.

“We are honored to recognize these 99 solutions providers as Best of Elearning! 2016,” says Catherine Upton, Group Publisher, Elearning! Media Group. ‘The number of nominations and winning organizations is a testament to the innovation and engagement of the learning industry.”

The Best of Elearning! awards formalize the recommendation and purchase process for the learning community. Research indicated 85 percent of learning professionals recommended a learning solution to a peer over the most recent 12-month period, and 61 percent claimed that award recognition “impacts their decision” to consider a product or service.

Since 2005, four companies have been recognized every year. They are Adobe, Cisco, Skillsoft and Articulate. This year, BizLibrary, SAP, and Articulate lead with four honors each. Additionally, Adobe won three categories and INXPO two.

Repeat winners from last year are SumTotal, DominKnow, Bizlibrary, Vubiz, Articulate, Adobe, INXPO and TransPerfect. Last year, Bizlibrary won three awards and Adobe two.

NOMINATION PROCESS

Elearning! Media Group community members, subscribers and wider learning community were invited to nominate their best-in-class solution providers via an online ballot between June and October of this year. The ballot was open-ended with only categories designations stipulated. No short list of brands were provided. At close, the ballots were reviewed and validated. Editors verified product types and categories before counting. The top vote earners in each category were identified as finalists. Those with a 10 percent lead over all other products in a category earned category winner status. The balance of finalists earn an Award of Excellence.

To learn more, visit www.2elearning.com/awards/best-of-elearning-awards.

 

 

Honoree Spotlight

 

LMS CLOUD

Winner: Litmos LMS, a Callidus Cloud Co.

PRODUCT INFORMATION

Litmos has more than 3 million users and is used by large enterprise companies, SMBs and not-for-profits. It is easy to build courses, assign them to learners, and accurately track the results. Litmos is a hosted training system, so administrators don’t need help from the I.T. department to set it up and get started. Content is added in the form of modules; custom branding is available; and users can take advantage of a training scheduler and learner training profiles to make certain users are being exposed to content that they need. Users can access the API to seamlessly share information between Litmos and other systems. Single sign-on can be enabled so that users don’t have to remember their Litmos password.

WHAT USERS SAY

>> “Simple, easy-to-use interface for both administrator and user.”

>> “Module form makes it easy to replace individual modules when we release a new or improved feature.”

>> “Best set of features for the price.”

>> “Easy, reliable and affordable.”

PHONE

(866) 812-5244

 

LMS ENTERPRISE

Winner: SumTotal Learn, a Skillsoft Co.

PRODUCT INFORMATION

Established more than 30 years ago, SumTotal’s Learn connects the dots between the skills and competencies people need to be better at their jobs — delivered in the context of what they are trying to accomplish — and prepare the organization for tomorrow, to measurably improve performance. With adaptable learning plans, a visual timeline of priorities and tasks and individualized insight into learning progress contextual actions are a click away, and people have visibility into the measurable impact of their efforts. Learning recommendations, personalized to every individual’s needs and preferences, keep people engaged in continuous learning effortlessly. Engaging and responsive mobile design and notifications make it easy for every role to engage with the learning they need on-the-go or from remote locations, whether online or offline, to ensure learning is prioritized and accessible when and how people prefer to consume it.

WHAT USERS SAY

>> “Second in usage only to email among employees.”

>> “Month over month, over half our employees come back, so they really see the value of it.”

>> “With the reporting function, we’ve been albe to say how we’ve invested in our people and how it has helped our business grow.”

EMAIL

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LCMS

Winner: DominKnow Platform, DominKnow Learning Sys.

PRODUCT INFORMATION

The dominKnow Platform is a Web-based authoring and publishing solution that helps teams collaborate in real-time, share and re-use content, and easily engage subject-matter experts in the review process. Content is ready for delivery from virtually any location — all from a singlesource. It offers all the features needed to create engaging, media-rich learning experiences, including customizable testing, flexible interactions and animation creation, advanced variables, branching, audio/video recording, software simulations, and system and author-created templates. The platform outputs HTML5 content that is WCAG 2.0 Level AA and WAI-ARIA compliant and publishes to SCORM, AICC, xAPI (TinCan) and PENS standards. Content is ready for delivery from virtually any location — the Web, your own LMS or LRS, the desktop, mobile apps, or document formats.

WHAT USERS SAY

>> “Allows for collaborative (SAS) approach as well as an intuitive design.”

>> “The best e-content manage system enhanced using multimedia u-learning technology and complying with latest learning specifications/standards in all platform aspects.”

>> “Robust environment for content development.”

PHONE

(613) 800-8733

 

CONTENT AGGREGATION

Winner: Bizlibrary Collection

PRODUCT INFORMATION

The BizLibrary Collection contains thousands of employee training videos on key topics your employees need including business and soft skills, leadership, sales and customer service, human resources compliance, I.T., software, industryspecific content, workplace safety and more. Content formats offered meet the needs of all types of learners from short, micro-video lessons, to more in-depth video courses, interactive video programs and e-learning courses. Many of the lessons and courses include quizzes and additional support materials to extend the learning process, increasing both retention and the return on training investment. Administrators can deliver employee training videos across platforms: desktop, mobile and tablet.

WHAT USERS SAY

>> “Great library of micro-learning.”

>> “Depth and width of the collection are staggering.”

>> “Competency guides and live support help to develop curriculum paths and curate the robust content.”

EMAIL

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Award of Excellence: OpenSesame

PRODUCT INFORMATION

OpenSesame makes buying and selling e-learning courses easy. Users can preview courses, read reviews and research sellers in the marketplace. Administrators can buy courses with no subscriptions or long-term commitments and use them instantly in any learning management system. Let us do the heavy lifting, so you can focus on choosing the best courses for your employees. Buyers can personalize their interaction either through browsing the extensive listing of courses online or interacting with one of our content specialists to custom build their training catalog. Sellers can stick with the learning management system they know best and can rest easy knowing their material is protected.

WHAT USERS SAY

>> “Not just the biggest but the easiest platform I could integrate into an enterprise LMS in 15 minutes, while many content vendors struggled immensely over months to get to the same spot.”

PHONE

(503) 808-1268

 

OTHER LEARNING PLATFORMS

Winner: Bizlibrary Company College

PRODUCT INFORMATION

BizLibrary’s learning management system is conveniently organized into three tiers to allow users the option to customize their solutions based upon the needs of their respective organizations. All three tiers offer approval agents, branded website design, a personalized user experience, online and dashboard reports, self-regulation or administrative course assignments, a Cloud-hosted online learning center, certification of completion, social ratings and reviews, a course recommendation engine and email messages and reminders. The second tier of the program, Content Management, offers management of custom documents, links and videos; a quiz and survey builder; the ability to add custom courses, embed video and learning assets; and community social learning and collaborative application. Learning Management, the highest tier, offers all of the previous benefits in addition to classroom management and on-the-job external training, certification management and virtual classroom integration via WebEx or GoToMeeting.

EMAIL

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Award of Excellence: ej4 Thinkzoom

PRODUCT INFORMATION

Thinkzoom is ej4’s comprehensive video training platform. With several interactive tools and resources, Thinkzoom helps employees during and after training. Thinkzoom allows administrators the knowledge of which videos their employees are watching and how well they comprehend the material with its built-in interactive exams. Score requirements can be set and additional student materials can be provided so learners can put their knowledge to practice. Thinkzoom also has a comprehensive reporting feature that allows administrators to create custom reports based upon users, groups, courses and topics. Understanding which courses are popular and which are lacking participation can help measure training progress and communicate future training goals.

WHAT USERS SAY

>> “Easy to implement, easy to use, engaging and rewarding for our learners.”

>> “Able to train all departments (including remote employees) with relevant, and customizable content.”

>> “Easy to upload, with a lot of good native content.”

EMAIL

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Award of Excellence: Skillsoft SkillPort

PRODUCT INFORMATION

SkillPort is a modern Cloud-based content delivery platform that delivers highly targeted learning —when and where people want to learn. SkillPort technology, in conjunction with Skillsoft’s unique combination of content, service and experience builds talent and delivers powerful business outcomes. SkillPort offers a full learning experience as a standalone learning platform, or it can be easily integrated with existing business and I.T. systems. The system offers a variety of learning modalities to match individual learning styles; a rich user-experience with a beautiful, clean user interface; analytics, reporting, measurement tools; extensive search and discovery capabilities; personalized learning recommendations, featured topics and curated learning plans; social and collaborative learning to connect users across each organization; and mobile access.

WHAT USERS SAY

>> “We’re leveraging SkillPort to align content to strategic training needs.” >

> “Being able to choose new courses keeps our catalog from getting stale and allows us to meet emerging needs as they develop.”

PHONE

(866) 757-3177

 

TMS

Winner: SAP SuccessFactors TMS

PRODUCT INFORMATION

SAP SuccessFactors provides a complete, recruit-to-retire solution across all talent processes, and comprehensive content such as skills and competency libraries, job descriptions, goal catalogs, as well as legal and coaching content. In addition to content, SAP SuccessFactors talent management solutions are provided with a foundational set of capabilities, including Talent Insights, Talent Search, Basic Jam, Job Profile Builder, and SAP SuccessFactors Presentations. The solution includes modules that expressly target recruiting, onboarding, learning, performance & goals, compensation, and succession & development.

WHAT USERS SAY

>> “Ease of use.”

>> “Has made us more effective and helped us to keep our people engaged.”

>> “You’re not just getting software; you’re getting all of the experience of SAP in deploying the software in many companies and industries.”

EMAIL

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HR TECHNOLOGY

Award of Excellence: SAP HCM Cloud

PRODUCT INFORMATION

Empower, engage, and develop your talent – with human capital management (HCM) software from SAP SuccessFactors. The cloud-based human resource management solutions support the needs of multigenerational, global, and contingent workforces. Administrators have access to collaborative tools for onboarding, workforce scheduling, payroll, and more. The software allows organizations to foster a culture of continuous learning and professional development for better business results. Core human resources and payroll functions deliver flexible and efficient global human resources processes. The talent management feature helps attract, develop and retain talent to achieve business results and prepare for the future. Time and attendance management functions optimize the deployments and utilization of each employee’s working time. Human capital analytics increase the success of workforce strategies with reliable and real time, relevant insight.

WHAT CUSTOMERS SAY

>> “We will save close to $1.2 million per year.”

>> “Frees up our people to do what they do best.”

>> “Allows accessability from all our facilities around the world.”

PHONE

(800) 872-1727

 

I.T. TRAINING

Award of Excellence: Skillsoft I.T. Skills Library

PRODUCT INFORMATION

Skillsoft provides a wide array of integrated learning types to continuously develop and maintain IT skills — including short expert-led videos, video-based e-learning courses, live web-based instructor-led training, free live mentoring services, certification test preparation, and access to tens of thousands of full text online books. It offers support for more than 100 professional IT certification exams from leading software, hardware, networking, web service companies and professional organizations. Leading experts and mentors provide an affordable fast track to IT certification and offer test preparation designed to improve pass rates.

WHAT USERS SAY

>> “Combines courseware, Books 24x7, videos and live learning to provide a well-rounded array of modalities to impart I.T. information.”

PHONE

(866) 757-3177

 

Winner: ej4 Software Skills Training

PRODUCT INFORMATION

Ej4’s “plug and play” content fits any organization, providing information that is always ready to use. Short formats and on-demand availability facilitate training, making it available to everyone, anytime, anywhere.

WHAT USERS SAY

>> “Video format allows you to see the applications being used in ways that learners can relate to.”

>> “Easy to use; excellent information; adaptable; current.”

EMAIL

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SOFT SKILLS

Winner: Bizlibrary Business Skills

PRODUCT INFORMATION

BizLibrary’s Business Skills Training program include videos and coursework on topics ranging from planning strategic relationships and managing body language. Other series contain several parts, for example, Measuring Employee Engagement discusses what passes for employee engagement at many organizations, how to measure employee engagement, and how you can improve employee engagement. Other lessons include successful time management and mastering social media.

WHAT USERS SAY

>> “Able to customize a professional skills program as well as compliance courses and even office ergonomics.”

>> “Soft skills trainings are helpful, not just in the workplace, but in every facet of life.”

EMAIL

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Award of Excellence: BCI Win-Win Negotiations

PRODUCT INFORMATION

BCI’s Win-Win Negotiations training helps individuals tap into their own strengths and experiences, hone their skills, and align around a proven framework — so they approach every negotiation with a plan, and with the confidence to achieve their goals. Lessons help users increase profits through well-planned collaboration and concession strategies, shift from using tactics to planning, while reinforcing key corporate values, focus upon interests and issues and avoid dangerous positions, enhance communications by developing a common negotiation language and build strong relationships with customers, partners and colleagues.

WHAT USERS SAY

>> “Absolutely vital training delivered in a systematic way.”

>> “We realized it’s not always about one person winning; it’s best when everyone can walk away feeling like a winner.”

EMAIL

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Award of Excellence: ej4 Business Skills Library

PRODUCT INFORMATION

Ej4’s Business Skills library contains the courses needed to effectively run any business. The Business Skills library contains courses covering professional productivity, communication skills, sales, project management, leadership, supervision, safety, presentations skills among others. The library is made for employees with varying levels of experience ranging from from recent hires to experienced managers.

WHAT USERS SAY

>> “Quality micro-learning that easily understandable and digestible in a video format.”

>> “Easy to use, excellent information, adaptable, current.”

EMAIL

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SOFT SKILLS

Award of Excellence: Vado Management Dev. Learning Track

PRODUCT INFORMATION

Vado’s management courses are designed for supervisors, managers and leaders who are responsible for leading, coaching and inspiring employee performance. These courses help build the skills needed to manage individual and team performance, engage and retain employees, and contribute to the organization’s success. They offer bite-sized content, video and mobile access.

WHAT USERS SAY

>> “Their approach to chunked learning and real-world, direct applicability engages the learner to be an active participant in his/her learning journey.”

>> “Content from experts yielding expertise transfer, plus collaborative work that exploits each content partner’s transforable value proposition.”

EMAIL

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LEADERSHIP DEVELOPMENT

Award of Excellence: Vado Leadership Development Learning Track

PRODUCT INFORMATION

Research shows that 70 percent of development happens on the job, and Vado provides off-the-shelf e-learning courses that help learners apply learning on the job through step-by-step instructions and exercises. The combination of short videos followed by step-by-step instructions help learners put into practice the learning they just completed, which means organization leaders are confident that the transition from learning to application on the job actually happens, and organization capabilities are increased. Vado’s new Remote Leadership Toolkit is designed to equip managers with the tools and skills required to successfully manage others remotely.

WEBSITE

http://vadoinc.net/contact-form/index.php

 

Award of Excellence: Bizlibrary Leadership and Management

PRODUCT INFORMATION

BizLibrary’s leadership and management courses cover everything from discipline and accountability, high-performance coaching, handling disagreements at work and everything in between. They also cover helpful topics such as managing remote employees, succession planning, handling team expectations and making the transition from co-worker to boss. Users get unlimited access for their first 30 days free.

WHAT USERS SAY

>> “Terrific variety in the contemporary, quality videos.”

EMAIL

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Award of Excellence: ej4 Leadership Development

PRODUCT INFORMATION

Ej4’s “plug and play” content fits any organization, providing information that is ready-to-use now. Short formats and on-demand availability facilitate training, making it available to everyone, anytime, anywhere. Leadership Development is part of the company’s Business Skills library and touches on everything from transformational leadership and building an effective leadership team. WHAT USERS SAY >> “Quality micro-learning that easily understandable and digestable in a video format.” >> “Just a tremendous resource to have.”

EMAIL

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TRANSLATION & LOCALIZATION SERVICES

Winner: TransPerfect Translation & Localization

PRODUCT INFORMATION

As the world’s largest privately held provider of translation services, TransPerfect uses a rigorously tested network of industry-expert linguists and full-time quality managers to ensure that the work it delivers is second to none. TransPerfect offers multiple levels of service based on client needs, ranging from draft/summary translation up to certified translation, featuring a multi-step translation and review process to ensure the highest level of accuracy and meet the evolving needs of global businesses. The company can translate from/to more than 170 languages, using more than 5,000 native-speaking linguists.

WHAT USERS SAY

>> “Benefits include customer service, range of languages provided, time to production, cost/quality and responsiveness.”

WEBSITE

www.transperfect.com

 

SALES TRAINING

Winner: ej4 Selling Skills

PRODUCT INFORMATION

Selling is part art, part science, and all about the approach. Your team will be able to move prospects down the funnel with ej4’s cutting-edge sales training content. A number of courses are available including Retailer Hot Buttons: Transaction Size, Selling to Different Customer Roles, Building Great Sales Relationships, and Determining Customer Needs.

WHAT USERS SAY

>> “Our salespeople have more confidence knocking on doors, and have vastly improved sales skills.”

>> “It’s taken us three calls less per customer to sell them on our products, and I tie a lot of that to the training.”

EMAIL

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COMPLIANCE TRAINING

Winner: VuBiz WHMIS

PRODUCT INFO

Vubiz provides full-service e-learning content, development and delivery software with solutions that are flexible in practice. By having thousands of hours of off-the-shelf content available for purchase as-is or tailored to a specific client situation, it offers a number of compliance courses including preventing and stopping sexual harassment, equal opportunity and affirmative action courses for managers, content about the Americans with Disabilities Act and Alternative Dispute Resolution.

WHAT USERS SAY

>> “Easy to use, excellent content and price.”

>> “Sound content; adult learning principles paid attention to; and clarity.”

>> “Excellent customer service from the VuBiz team, quick response time, great at customizing info when needed, and overall great team to work with.”

WEBSITE

http://store.vubiz.com/store/ContactUs

 

Award of Excellence: ej4 Workplace Compliance Library

PRODUCT INFORMATION

ej4’s Workplace Compliance library keeps users in legal compliance with federal and state regulations while sharing best practices for the workplace. The Workplace Compliance library contains titles covering diversity, workplace conduct, workplace harassment, fair labor standards, and a number of human resource issues revolving around hiring practices, medical leave, termination, and more.

WHAT USERS SAY

>> “[The ej4 team is] real good at figuring out what it is that I’m envisioning.”

>> “We’re changing behaviors, we’re setting standards...”

EMAIL

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GAMIFICATION

Winner: Gamelearn Pacific Serious Game

PRODUCT INFORMATION

Pacific offers learning in video game format and is designed for the development of leadership skills. It was launched with the aim of becoming a practical manual on how to run and manage high-performing teams. Pacific turns leadership into a survival adventure to develop management skills such as defining roles, responsibilities and objectives; analyzing the needs of the team, improving processes and increasing motivation; resolving conflicts within the team; improving communication for the delegation of tasks; encouraging teamwork and performance orientation. Developed in 3-D animation and HTML5 language to be adaptable to a variety of devices, Pacific is available in eight languages and requires only an Internet connection.

WHAT USERS SAY

>> “Funny, didactic and dynamic.”

>> “The first training program in video game format for the development of leadership skills.”

>> “Challenging, user-friendly, unexpected!”

WEBSITE

https://game-learn.com/contact/

 

SOCIAL LEARNING

Winner: Bizlibrary Community

PRODUCT INFORMATION

With up to five different generations present in a workplace, people see the world and the way it works differently. This can create conflict about how to complete tasks, reach goals, or run the organization. The challenge is harnessing conflicting viewpoints and ideas and turning them into cooperative creativity for how to be both productive and innovative. An important first step to bringing together a variety of talents and ideas is recognizing the similarities that connect people. Finding common interests, beliefs, or skills (whether work-related or not) can create a bridge over a generational division that energizes collaboration, innovation and problem-solving. To find those commonalities, it’s important for coworkers to be willing to think from a perspective different from their own, taking others’ life experiences into account and how that affects their viewpoint. With an RSS feed, community members receive HR and employee training news, tips and best practices delivered straight to their inboxes.

WHAT USERS SAY

>> “Works two ways: internal for our employees and even smaller teams, but also for L&D professionals who are a part of the community to ask questions and share recommendations.”

>> “Easy way to get updates from the vendor and share best practices with other customers of BizLibrary.”

EMAIL

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OUTSOURCED LEARNING SERVICES

Award of Excellence: Skillsoft Learning Services

PRODUCT INFORMATION

Skillsoft begins by developing a personalized e-learning program in conjunction with each client’s strategies, culture and events to leverage best practices — then working to maximize e-learning success. Skillsoft e-learning consultants, customer support and application engineers provide core program support services — a fundamental value-add. These teams deliver the expert e-learning services and advice to help clients establish general strategies for deployment and adoption of powerful learning programs.

WHAT USERS SAY

>> “Tremendous catalog.” “Whenever I ask for something, they say ‘we will handle that’...I come back and it’s done.”

>> “The instructors are fantastically knowledgeable.”

PHONE

(866) 757-3177

 

MOBILE AUTHORING

Award of Excellence: DominKnow Flow

PRODUCT INFORMATION

Flow is content-authoring software that outputs fully responsive and adaptive HTML5-conformant content that automatically adjusts depending on the screen a user views it on. Flow is built it on the same engine that powers DominKnow’s award-winning Claro. It not only offers responsive content that changes and rearranges according to the device one views it on. It also gives authors the ability to choose what content gets delivered, thus adapting to the user’s device for a more meaningful and contextual end-user experience. And it does all of this in a Web-based authoring environment that allows for collaborative development, sharing and re-use of resources, and anywhere, anytime, any platform access.

WHAT USERS SAY

>> “A new authoring tool integrated in the Claro LCMS.”

>> “Fully responsive with excellent, new thinking functionalities that allow you to produce truly responsive content that does not only make the content bigger/ smaller, but that actually totally adapts the content to the screen size.”

PHONE

(613) 800-8733

 

 

Litmos by CallidusCloud

AWARD WINNING LMS-CLOUD

ENTERPRISE LEARNING THAT WORKS

For too long, employee training systems have been cumbersome and complex to work with. But the need to onboard employees, introduce programs, educate staff on updated policies, and offer training to external audiences has been accelerating. Organizations today do not have the time or the patience to spend months implementing clunky learning management systems. Litmos by CallidusCloud is changing that.

Litmos is the world’s fastest growing enterprise learning platform, supporting more than 4 million users in over 130 countries and 22 languages. The Litmos cloud-based solution unifies a learning management system (LMS), the extended enterprise, and prepackaged content in an engaging platform to meet any organization’s training needs. Built to scale from 100 users to 1 million users and beyond, Litmos is highly secure, focuses on the end user, and provides time to value three times faster than conventional learning solutions. With Litmos, organizations can engage learners anytime through native apps for Android and iOS, and they can extend their ecosystem by using prepackaged connectors and REST APIs. Litmos also provides local US support during business hours to help organizations be successful. Headquartered in Silicon Valley and backed by public company CallidusCloud (NASDAQ: CALD), Litmos is still run with the nimbleness of a start-up. It continues to experience double-digit growth and has a customer satisfaction rate of over 95 percent.

A POWERFUL PLATFORM: LITMOS LMS, LITMOS CONTENT, AND LITMOS TRAINING OPS

Litmos LMS is a simple yet powerful platform. Most legacy systems are over-engineered solutions with a huge percentage of features utilized by less than 5 percent of users. Litmos LMS is built with learner’s experience in mind that makes it easy to implement, administer, and manage. The platform’s open API architecture and prepackaged connectors make it simple for organizations to connect Litmos LMS to their ecosystem. And the user interface is consistent across devices, which helps organizations to engage their mobile workforce.

Litmos offers more than 700 packages of content. In addition, Litmos Content uses an in-house course production studio— composed of specialists in instructional design, production, research, technical operations, and program support—to develop more high-quality, mobile-friendly courses that focus on healthcare, HR, OSHA, sales and marketing, leadership, and more. The design aesthetics for these courses ensure better retention through engaged learning, and all content is available through the course marketplace.

Litmos Training Ops is an end-to-end training-as-a-business solution, enabling organizations to grow revenue, build loyalty, and reduce costs by automating the business side of training. A self-service, cloud-based platform, Litmos Training Ops delivers a sophisticated, integrated set of tools that help organizations automate and manage revenue, expense, global taxation, training credits, and other business processes so they can improve the ROI of their external training programs.

ADVANCING CORPORATE LEARNING

Litmos’ mission and core value proposition is to advance corporate learning by providing a learning experience that doesn’t necessarily reside in one segmented location, but in the departments where administrators work and in the applications where users spend their time. With Litmos:

>> Customers will get the perfect combination of powerful search and ease of use that learners love.

>> Customers can go live in 6 weeks— many in days or even minutes—rather than in 6 to 12 months.

>> Customers will achieve time to value in less than 6 months as opposed to 24 months.

CUSTOMERS

litmoscustomersimage

WHAT CUSTOMERS SAY:

>> “The Litmos platform has enabled USIC to deliver targeted, timely and efficient learning and compliance tasks to our 8,000+ employees across the US and Canada.” Tim Gale, USIC

>> “We chose Litmos because it’s extremely user friendly, you don’t need a lot of training and we love the user interface.” Miriam Calvo-Gil, Kapco Global

>> “We liked that Litmos has the ability to easily upload content, build your own content, and create courses.” Rick Galliher, 1-800-Got-Junk?

>> “What I like most about Litmos is the easy and fast implementation without needing a team of people or specialized resources.” Cheryl Powers, Coca Cola

CONTACT INFO:

4140 Dublin Boulevard #400

Dublin, CA 94568

+1 (925) 251-2220

This email address is being protected from spambots. You need JavaScript enabled to view it.

www.litmos.com

 

 

If you'd like to view the full list of Best of Elearning! 2016 Honorees, REGISTER HERE.

Published in Top Stories

Earth science courses offering have expanded to environmental sciences on the VIDL Global E-learning Platform. This new development is designed to expand the growth and collaborative efforts between VIDL, industry partners, and clients.

VIDL is launching this new venture through its newly designed website, allowing potential users access to its offerings and to showcase their growing portfolio of eLearning solutions designed for several different physical sciences markets.

According to Corine Prieto, Founder and CEO of VIDL and IGC, “The industry is demanding that earth science jobs require individuals with multi-tasking skills and talents in data mining, log analysis, economic assessment as well."

Published in New Products

 

They now offer courses for learners striving for their Project Management Professional (PMP) and Human Resource Certification Institute (HRCI) credentials. Recipients of the PMP earn 17% more income than non-certificated according to the Project Management Salary Survey, Eighth edition

"Expanding our certifications catalog has been a goal of OpenSesame's for 2016 and beyond." said Spencer Thornton, Vice President of Content at OpenSesame. "Now, as a part of OpenSesame Plus, they will be able to offer PMP preparation and HRCI recertification courses to their learners, both of which lead to better job productivity and business results for their entire company."

OpenSesame offers enterprise e-learning subscription via OpenSesame Plus with access to the hassle of managing multiple vendors separately. Course content includes leadership skills, soft skills, technology and compliance training courses and integrates with most of the major learning management systems.

 

Published in New Products

Leading others in the new world of work looks profoundly different from managing employees in previous decades. New generations entering the workforce pose major challenges for those in leadership positions holding on to outdated management styles and hierarchical position thinking. The impact of an open talent economy, the power of social networks, and increased access to knowledge and information have freed many employees from autocratic management styles, leading to a new social dynamic between leaders and followers.

“As leaders are being asked to intensify their efforts to respond, guide, and lead (instead of manage and control), the way organizations assess, identify, and develop leaders must also evolve,” reports Andrea Derler, Leadership Development Analyst, Deloitte.

There are five big trends are on the horizon in the areas of leadership and succession management:

  1. Leadership in the open talent economy
  2. Formal leadership programs under scrutiny
  3. The meaning of high potential
  4. Digital leadership
  5. Building collaboration and alignment between HR and business leaders

Learn more at: http://blog.bersin.com/a-look-ahead-at-leadership-2016-2017-redefining-leadership/

Published in Latest News

 

The Federal Government Distance Learning Association (FGDLA) announced the 20th Annual FDGLA Award honorees. The awards recognize excellence in federal government distance learning and selected 16 organizations and professionals. The award luncheon will take place December 8th at the Government Learning Technology Symposium at the Washington DC Convention Center .

This is FGDLA 20th year for proudly recognizing individuals and organizations who have made major contributions to enhancing distance learning within the Federal Government,” says Alex Autry, President, Federal Government Distance Learning Association. Not only have these recipients’ improved the knowledge and skill levels of our number one resources- people-  but have ensured our Nation is second to none.”

FGDLA is honored to name the following Federal Government employees and organizations for demonstrating excellence in distance learning:

Individual Awards:

Hall of Fame: In recognition of an individual who has made significant contributions in promoting and developing distance learning in the Federal Government. 

Honoree: Dr. Kenneth P. Pisel, Joint Forces Staff College, National Defense University

Pioneer: In recognition of an individual demonstrating initiative and leadership in the development and implementation of distance learning in the Federal Government.

Five Honorees: Dale Carpenter, Distance Learning Group, National Park Service

Andrea Simonelli, Information Technology Department, Naval Air Warfare Center Aircraft Division

Naval Air Systems Command

Dr. Damon Regan, Advanced Distributed Learning Initiative

JoAnne Green, iCollege, National Defense University

Paul Thurkettle, NATO E-Learning, Allied Command Transformation

 

Organizational Awards:

Five-Star: In recognition of an organization demonstrating excellence in providing enterprise-wide distance learning solutions for the Federal Government.

Three Honorees: Acquisition Career Management Group Acquisition Policy and Oversight Federal Aviation Administration Digital Learning Network, National Aeronautics and Space Administration

Information Technology Department, Naval Air Warfare Center Aircraft Division Naval Air Systems Command

Innovation: In recognition of an organization demonstrating leadership in the development of emerging distance learning technologies providing enterprise-wide solutions for the Federal Government.

Three Honorees: Distance Learning Group National Park Service (NPS), Advanced Distribute Learning Initiative Office of the Undersecretary of Defense (Personnel & Readiness), NATO E-Learning Allied Command Transformation

Eagle: In recognition of an individual who has served the Federal Government distance learning community by providing exceptional leadership, vision, and advocacy.

Honoree: College of Distance Education and Training Marine Corps University

Pillar: In recognition for outstanding service or significant contribution to the Association by an organization not affiliated with the Federal Government

Honoree: Elearning! Media Group, Publishers of Elearning! and Government Elearning! Magazines

 

Elearning! Media Group is honored to win the FGDLA Pillar Award for contributions to the FGDLA,” says Catherine Upton, Group Publisher, Elearning! Media Group. “It’s an honor to be recognized and to support the FGDLA in honoring the contributions of our friends within the federal government.”

 

Published in Latest News

 

The election is over and now being the time to prepare for new leadership. President-elect Trump has a list of 13 potential team members. This is a great time to be reminded of how to prepare teams for new leadership.

The first six months of a leadership position should create momentum for sustained improvement, according to Ciampa and Watkins, the authors of the book, Right from the Start. Paying close attention to these three key elements is critical:

>> Address the problems of the organizational unit you have been called upon to lead,

>> Laying a foundation for deeper change, and

>> Build credibility with stakeholders, employees and governing boards.

Ciampa and Watkins also identify seven actions for successfully managing leadership change.

  1.       New leaders have two to three years to make measurable progress in changing the culture and improving financial performance.
  2.       At the start, the new leader should already understand the organization’s current strategy and associated goals and challenges and should have formed hypotheses about its operating priorities. During the first six months, these hypotheses must be tested and either validated or change.
  3.       New leaders must balance an intense, single-minded focus on a few vital priorities with flexibility about when and how they are implemented.
  4.       Within the first six months, the new leader must make key decisions about the “organizational architecture” of people, structure, and systems. The new leader must decide whether the composition of the inherited team is appropriate, and whether the organizational structure must change.
  5.       By the end of the first six months, the new leader must also have built some personal credibility and momentum. Early wins are crucial, as is beginning to lay a foundation for sustained improvements in performance.
  6.       The new leader must earn the right to transform the organization. The initial mandate from the Board and the CEO is never sufficient, nor will it remain static. It must be diligently and regularly reassessed. The new leader must also work actively to build coalitions supportive of change.
  7.       There is no single best way to manage a leadership transition. New leaders’ approaches will inevitably be shaped by the situations they face, their prior experience, and their leadership styles.

Source: Ciampa D, Watkins M. Right from the Start: Taking Charge in a New Leadership Role. Harvard Business School Press.

 

Published in Ideas

Evidence shows that consumers believe overall customer service is actually getting worse. Arizona State University found that customer complaints climbed from 45 to 50 percent over a two-year period. And, according to a study by NewVoiceMedia, poor customer service costs businesses in the United States approximately $41 billion every year. More clients are having negative customer experiences, and those experiences are translating into a substantial dollar-loss for businesses across the nation.

With today’s competitive marketplace, irritated customers are discovering that they can simply take their business elsewhere. In fact, 65 percent of customers have completely cut ties with a brand over a single bad experience. And internet-based businesses aren’t immune to this new-found customer awareness, either — roughly 60 percent of web users who encounter a problem (customer experience or otherwise) on a company’s website immediately leave the site and/ or visit a competitor’s site. So, whether your company is B2B focused, businessto-customer oriented, web-based or brick-and-mortar, there’s no doubt that customer neglect can significantly reduce your profits.

THE DECLINE OF THE CUSTOMER-CENTERED MENTALITY

What’s the cause of this decline in customer service? The answer depends on a variety of factors. For one thing, the modern customer is more aware of what good customer service is. Companies that are being consistently recognized as having superior customer service are taking advantage of the positive publicity a customer-focused business plan creates. They use transparency and social media communication to ensure potential customers around the world know exactly what kind of positive experiences they could be having. This puts a great deal of pressure on businesses to provide equally awe-inspiring customer service. Once clients realize top-quality service is a possibility, they begin to expect it from every business they encounter.

The almost infinite reach of the internet has made it possible for even the smallest of businesses to amass customers from all over the world. As this international customer base grows, business leaders are forced to reallocate more of their finite resources toward customer service. This becomes an even more difficult task to accomplish as their client bases grow. Add to that the issues of providing customer service across multiple languages and cultural norms, and the cost and complication increases even more.

DIGITAL DIFFICULTIES

Virtually every issue associated with the decline of customer service results from the advancement of the digital age. Simply put, as reach and abilities have increased, the one-on-one focus of pre-internet business has declined. This is unfortunate, because approximately 70 percent of buying decisions are made based upon how a customer feels that he or she is being treated.

The digital age doesn’t have to mark the end of the era of customer satisfaction. By recognizing and re-committing to some essential customer service skills that businesses around the world have been disregarding, you can ensure your customers remain happy.

Here are four customer service skills that many businesses need to re-learn:

1 Patience

If there’s one thing that has come to define the digital age, it’s speed. High-speed internet, instant video streaming, Wikipedia-style informational databases, online shopping with next-day delivery — all seem to promise customers everything with instant gratification. Businesses believe that by rushing potential customers through the sales process, they’ll have more time to devote to acquiring new leads. However, there’s something to be said for taking a more leisurely approach. When companies and clients are able to move slowly through the sales funnel, the extra time allows for better mutual understanding. Of course, many customers may still insist on a quick resolution. It’s the responsibility of the business to ensure the customer fully understands what he or she is committing to. When necessary, explain to hurried customers that in order to provide the best customer service, there are important steps that can’t be rushed. Most customers would rather invest the time to ensure competent service, than be quickly rushed into something they may end up regretting.

2 Knowledge

Few things are more frustrating for a customer than having to deal with unknowledgeable company representatives. A nightmare situation many consumers have experienced happens when a customer is transferred from department to department, having to reexplain their situation again and again to representatives who either don’t have the proper authority to address the problem or the understanding to make things right. The majority of employees who work directly with customers are often situated at the bottom rung of the corporate ladder. It’s become even more prevalent as many businesses are now choosing to outsource customer customer service departments in answer to their growing customer bases. But while it may make sense financially to spend less on customer-service specialists, it makes absolutely no sense at all when you consider the customer service implications.

Your customers are your company’s most important resource, and without them your business ceases to exist. So, spend necessary time, effort, and money to ensure that those within your organization who work directly with your customers have the training and authority necessary to give them a positive experience. Think of these added expenses as investments: 55 percent of customers would be willing to pay more for a better customer experience, so go ahead and charge a little bit more to make up for the added training.

3 Understanding

When you have the opportunity to meet your customers directly and communicate with them face-to-face, it’s generally less difficult to understand them. But as more and more customer interactions are taking place on the virtual stage, the ability to accurately ‘read’ customers is diminishing. This is because there are many more layers to conversation than can be conveyed through words. Body language, voice inflection, and a thousand other details that are vital to communication are garbled when businesses and customers attempt to communicate through text, telephone, or video conferencing. These limitations can be circumvented, however when it comes to accurately conveying intentions, feelings, and ideas, there is no substitute for honesty. If customers and representatives can communicate openly, they’ll be more likely to reach a favorable outcome.

4 Approachability

Customers don’t simply want the best products for the best prices; they want the best people working with them. Personality has always been an important aspect of the customer-business dichotomy. But with the necessary automation of sales processes, it’s becoming more difficult for customers to connect with businesses. As a result, businesses become faceless, uncaring entities in the eyes of the consumer. The remedy: A simple name tag. A name tag shows your customers that you welcome their questions, concerns and anything else. Of course, when operating over a digital medium, a physical name tag becomes somewhat ineffective. You can make up for that via social media pages that are well-maintained and give your customers a place to connect with your organization. The benefits ene of this kind of connection have been well documented: 77 percent of buyers are more likely to buy from a company if its CEO is active in social media, and 46 percent percent of web users visit a company’s social media pages before committing to a purchase. Also, organizations that deliver customer support through social media achieve gains of seven percent, , in comparison to the nearly three percent gains seen by those organizations that do not.

The digital age has opened up an entirely new universe in which businesses are able to generate new leads and establish customer relationships. Unfortunately, it has also played a part in driving a wedge between consumers and organizations. However, by identifying the aspects of customer service that are routinely being neglected and training employees to focus their attention on repairing these breaches, your organization can take advantage of the increased speed and reach of the 21st century digital landscape.

Don’t let customer neglect separate your business from the people on whom it depends. Recommit to customer retention and satisfaction through building customer service skills, and you’ll find that as you make their happiness your priority, your customers will respond accordingly.

— Stuart Leung is manager, Salesforce and authors authors monthly monthly blogs on trends in sales enablement enablement and CRM.

Published in Insights

Stop! Internet Service Providers are told they can no longer share consumers’ personal information, such as browsing history and location services. This landmark ruling is a first win for data privacy advocates and comes on the heels of an explosion in use of behavioral data to market products and services. 

The 3-2 party line vote by the FCC’s five commissioners, led by Chairman Tom Wheeler, a Democrat, was a major blow to some of Washington’s most politically powerful companies, including AT&T, Verizon and Comcast, which had hoped to use their privileged access to user data to build lucrative businesses by targeting advertising across multiple devices. It also was a rare win for privacy advocates,

Learn More: https://www.fcc.gov/document/fcc-releases-proposed-rules-protect-broadband-consumer-privacy

Published in Latest News
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