LMS & TMS

Re-imaging the Learning Ecosystem at Jet Propulsion…

March 29, 2018 Top Stories
Do you believe in the science of evolution? At Caltech and NASA’s Jet Propulsion Laboratory (JPL),…

New Products

New Entrants to the Learning Platforms Market

BRIDGE A newer entry into the LMS market, Bridge does not market themselves as an LMS. They are… Read more...

The LMS Re-Imagined

Some stalwart brands are re-imaging their platforms like Skillsoft's new Percipio. There are four… Read more...

ISOtrain LMS Offers Decision Making System

ISOtrain’s family of products provide an Ambient User Experience for the Administrative and… Read more...

What's New In 2017 Release of Adobe Captivate?

The 2017 release of Adobe Captivate - which went live in April - contains several enhancements and… Read more...

HITALK’S NEW ADAPTIVE LEARNING PLATFORM FOR ENGLISH LEARNERS

Hujiang EdTech, China-based online education company, launched its online oral English brand… Read more...

Winners Circle

Learning! 100

Enterprise Learning! Conference Announces Call for Papers

ELC Abstract Submissions Close May 1st, 2018 Elearning! Media Group, hosts of Enterprise Learning!… Read more...

8th Annual Learning! 100 Award Application Deadline…

Award Honors Top Learning Organizations for Innovation, Collaboration and High Performance… Read more...

8th Annual Learning! 100 Award Call for Applications Opens

Award Program Recognizes Top 100 Global Learning Organizations Elearning! Media Group, publishers… Read more...

Best of Elearning!

Enterprise Learning! Conference…

ELC Abstract Submissions Close May 1st, 2018 Elearning! Media Group, hosts of Enterprise Learning! Events, announced today a call for papers for the Enterprise Learning! Conference 2018 (ELC18).… Read more...

Learning! 100 Call for Applications

The annual Learning! 100 award program honors public and private sector organizations for innovation, collaboration and learning culture that drives performance. Applications can be submitted at:… Read more...
Default Image

Automation to Displace 375 Million…

According to McKinsey Global, 32% of U.S. jobs will be replaced by automation by 2030. This is a small percentage across the global front. McKinsey estimates that 400 million to 800 million people… Read more...

Trends

Learning & Talent Platforms Buyer Study

The 2018 Learning & Talent Platforms Buyer Study conducted by Elearning! Media Group via an online… Read more...

10 Disruptions in the HR Technology Sector

Josh Bersin, principle, Bersin by Deloitte revealed 10 disruptions that will transform the HR… Read more...

Global Corporate E-learning Market Expanding 19%

Global corporate e-learning market is set to grow at a CAGR of close to 19% during the forecast… Read more...

Learning & Talent Platforms Buyer Study

The 2017/2018 Learning & Talent Platforms Buyer Study conducted by Elearning! Media Group via an… Read more...

Global LMS Market Share Revealed

e-Literate’s LMS Market Dynamics Study reveals LMS trends within higher education across four… Read more...

Top Stories

Re-imaging the Learning Ecosystem at Jet Propulsion Laboratory

Do you believe in the science of evolution? At Caltech and NASA’s Jet Propulsion Laboratory (JPL),… Read more...

Getting a Seat at the Table

Transforming the Learning Organization from Order-Takers to Business Partners “It’s just training,… Read more...

2018 Learning & Talent Platform Buyers’ Plans Revealed

Business Drivers Spur Need for New Features As technology evolves so do the learning solutions that… Read more...

2018 Learning! Champions:Third Annual Awards Honor 17

Learning! Champions embrace hard work, dedication and creative thinking. The 2018 Learning!… Read more...

Hall of Fame Honors Two Extraordinary Brands

Thirteen years ago, Elearning! magazine established the Best of Elearning! Awards; the exclusive… Read more...

Insights

How to Make Training Engaging and Effective

Every business has its challenges when it comes to training employees, but there are three issues… Read more...

Managing the Millennial Technologist

CHANGING YOUR PARADIGM ON HOW YOU WORK AND MANAGE MILLENNIALS CAN COMPLETELY CHANGE YOUR CANDIDATE… Read more...

Challenges of Global Corporate Universities

Y ANNICK RENAUD-COULON WHY DID YOU LAUNCH THE GLOBAL COUNCIL OF CORPORATE UNIVERSITIES? I launched… Read more...

How to Increase Employee Engagement

BY DEAN PICHEE, CEO, BIZLIBRARY, INC. Unengaged employees cost the U.S. economy $550 billion every… Read more...

5 Transformational Technology Trends

The top consumer technology transformations were revealed by Dr. Shawn Dubravac, Research Director,… Read more...

Ideas

Learning & Development Crucial to Future Workforce Development

Automation, Engagement & Technology Challenges Emerge Learning and Development plays a crucial role… Read more...

The Benefits of Custom E-Learning Courseware At the Price of Off-the-Shelf E-Learning

You have been there before. Your leadership team is asking for e-learning courseware that looks… Read more...

A Modern Learning Experience

A Modern Learning Experience Can Give Companies a Competitive Advantage BY JEREMY AUGERN Savvy… Read more...

How Micro-Credentials Can Prepare People for 21st-Century Jobs

DO WE FULLY UNDERSTAND THE BROAD MIX OF WORKFORCE SKILLS NECESSARY FOR FUTURE SUCCESS? BY SIMON… Read more...

Blended and Hybrid Global Delivery of Higher Education

BY IAIN MARTIN There is a vibrant future for globally linked higher education, even though the… Read more...

BRIDGE

A newer entry into the LMS market, Bridge does not market themselves as an LMS. They are really an LMS Lite, resembling more of an LMS App. A very simple mobile centric learning platform, Bridge does not have the visual or image heavy environment most platforms host. With mobile first being Bridge’s mantra, they focus on organizations with mobile workforce, distributed teams or/and retail organizations where a laptop or PC is not readily available for learning.  Built on Ruby on Rails, the user does not see a dashboard upon sign-on, only a list of top priority tasks based upon due date or urgency. The learner can access content from internal and external sources within Bridge. The focus is on accessing, completing the component and moving on-all on the mobile phone.

Bridge also has a rich text editing and authoring tool. Not the robust features of Storyline or Captivate, but it does support video streaming with data tracking on viewer activity.  With the recent acquisition of Practice, Bridge users will have access to live video recording of ‘their pitch’ within the LMS, which is saved and viewable by managers and peers for instant feedback and collaboration. This is a plus for field sales teams and managers.

Reporting on Bridge is focused on the learner’s progress; which tasks are over-due, in progress, completed within a date range. Cadence is also measured; how the individual or team is progressing toward a specific goal. For example, at the individual level one can see progress toward a career development goal.

Performance measurements focus on career development goals, achievements and 1 to 1 assessments. These include skills assessments, evaluations, team mentors and learning courses to improve. Visit: www.mybridge.com

NOVOED

Developed by Stanford University Educators and ex-EdX staffers, NovoEd was built to improve on the learner experience. Touted as a Learning Experience Platform built on mobile-first practice, NovoEd has a mobile UI with embedded social collaborative component to improve learner engagements. According to a Stanford University study, a student is 16x more likely to complete a course when engaged within a team vs. 2% if taken alone. The collaboration component is critical advantage with NovoEd. It enables social live interactions within course context, project galleries, and on individual learning profiles that support peer to peer feedback.

NovoEd also hosts real-time reporting and management tools tracking learner engagement and content quality. Unlike other systems, the social engagements are tracked from posts, to active discussion participation to team specific interactions via their native google analytics integration.

NovoEd also integrates with enterprise systems supporting single sign-on, data integration, and system security.  NovoEd is SaaS based and priced using a per user per month model. Visit: www.NovoEd.com

CEREGO

New to the learning market, Cerego is a personalized learning platform designed based upon brain science principles. They say, “imagine a system that can visualize what employees retain from training and provide insight into their knowledge on any subject any time.”

Cerego’s learning engine incorporates distributed learning with retrieval practice. Distributed learning is "spacing out learning across time [to] improve long-term retention." Retrieval practice, known as "testing effect" is to "actively attempt to re-call previously studied materials [thru testing]." Cerego allows learners to focus on content they don’t know rather than review content they do.

In studies conducted at NYU College of Dentistry, use of Cerego replaced 96 hours of class teaching time while students scored 2.6 standard deviations above the national average on the State Board exam. Fifty-six percent of students said, “using Cerego to review mate- rial was worthwhile.” All, 100% of students using Cerego passed the board exam.

How was this accomplished? Cerego’s learning solution incorporates content authoring tools based upon their learning science practices. Content is imported into a PPT like portal to improve effectiveness

and increase engagement thru digital experiences. Customized courses are drop and drag. Instructional templates and quizzes are available to help create and edit courses.

Performance data and analytics are collected in a visual dashboard to track what learners know and retain. Content metrics provide red flags where adjustments may need to be made. The Knowledge Bank provides insights into individual learner progress as well as comparisons to peers. All analytics are in real-time accessible via mobile device. Visit:www.cerego.com

Published in New Products

Some stalwart brands are re-imaging their platforms like Skillsoft's new Percipio. There are four components of the new Percipio: User Experience, Courses, Reporting and Personalization.

User Experience (UX): The interface is simple, has all content channels available but is prioritized based upon urgency and learner personalization. Benny Ramos product manager, provided the tour of Percipio. Launched in English only, French, Spanish and other languages are to launch early first half of 2018. The platform is an “all you can eat” content model offering 50,000 programs. Users can create a personal playlist from all channels-leadership, project management, etc. Plus, learners can choose to read, listen or view the content.

Content: More than 21 new course modules are launched each week. New content is less than 30 minutes long and viewable in 2-3 minute sections to fit anytime viewing. Consistent characters appear across the programs i.e. Toby as host, Maria the Type A character, etc. There are thousands of new assets aligned to key business needs.

Dashboard: New performance dashboards are available in Percipio for managers, mentors or self-management. Learning must have impact and the dashboards report value of the learner's gain as well as the mode of learning improvement i.e. Instructor led classroom vs. e-learning. Business alignment is a goal assigned for each task.  Managers can assign topics to different business goals like Employee Engagement by assignment and or topic. Content consumption can be viewed via drill downs by team or individual performance.

Personalization: Personalization closely followed engagement as top business drivers for investing in Learning and Development according to the study.  Percipio can personalize learning to content, interest or career. Think Netflix for personalization and Amazon for transactions.

If you are on Skillsoft/Skillport, should you change? According to Ramos, Percipio offers the full catalog of courses vs. channel selections on Skillport. The pricing models are slightly different but still rely on the per user per year license model. While some may want to stay with what they know, you should consider Percipio to enhance the learning experience. If you are ready, make the transition to Percipio. Visit: www.Skillsoft.com

BRIGHTSPACE BY D2L

D2L was founded in the education space with a focus on the learner. This perspective gave D2L an early advantage in personalized learning and mobilization. D2L took the best of the LMS for education and reimagined it for Enterprise.

Brightspace Enterprise offers a rich platform with robust feature sets including personalization which taps Artificial Intelligence to predict and present the most relevant content to the learner. They also offer analytics tools to review top line data on usage, time within content, failure points and more. These edge capabilities are built on a platform with a consumer-like UX. The personalized dashboard the learner sees upon login provides a snapshot of the most relevant and timely learning activities. Collaborative streams are incorporated into the dashboard, quick or important videos as well as updates on ones learning path. With one click, the learner can access the content now. The experience is also ubiqui- tous for PC, laptop or iPad users.

Performance Plus (PP)module gives organizations the power to improve employee performance through adaptive learning and predictive analytics. The tools in Performance Plus help L&D and business leaders proactively identify and close knowledge gaps, to ensure each employee attains a high level of competency.

PP uses predictive analytics to understand each employee's performance trajectory in a course and identify those that need additional support or training. The intuitive dashboards transform learner data into easily-identified patterns of performance and engagement. The integrated workflows make it easy for managers to reach out to high-potential employees or provide help to low performers. With a better understanding of which employees need extra support, leaders can ensure everyone finishes the course with a higher level of competency. Visit: www.D2L.com/Enterprise

BLACKBOARD LEARN

Blackboard, a top brand in awareness according to the 2018 Learning & Talent Buyers Study, has made some recent changes to their platform as well. The web conferencing experience was re-engineered and branded as Black-board Collaborate Ultra. The claim is the new environment makes "learners forget they're not in a physical space". The solution features interactive whiteboard, multi-point video (new) with application and desktop sharing (new). While we didn’t get to see it at work, it is nice to see Blackboard Collaborate improve the platform to compete with others in the market given the size of their user base.

Blackboard also launched Blackboard Ally, a new 508 compliant accessibility service. If your organization must be 508 compliant, this new service from Black-board will make identifying violations early easier. The solution integrates with the LMS and workflows. It will automatically check all course content for accessibility issues, provide alternative formz ats and provide feedback and guidance. The outcome is to provide a comprehensive report and action plan that will aide organizations to be proactive, benefit employees and provide a score on the accessibility spectrum. Visit: www.Blackboard.com

Published in New Products

ISOtrain’s family of products provide an Ambient User Experience for the Administrative and Employee End Users improving the quality of life in the learning management space with a variety of behind the scene services.  The ISOtrain LMS is a Decision Making/Knowledge Based System focused on appropriate utilization of educational scheduling and intelligent management of resources allowing the Users to focus on essential assigned tasks.

The ISOtrain Ambient User Experience has personalized interfaces with intuitive displays, accurate confirmation and responsiveness to user input; supporting real time interaction that delivers essential training, assessments and reports.

As an Administrator, ISOtrain allows you to make training assignments that comply with your training requirements and the employee’s work schedule reinforced with tools to proactively manage and automate the process.

Employee End Users can perform their job responsibilities concurrently incorporating training requirements from ISOtrain complete with visual aids, prompts and reminders.

Leverage your investment by linking ISOtrain to other products like human resources, document management systems, manufacturing systems, time and attendance for a piece of mind that employee data is current and they are qualified to perform their job.

Take it a step further to incorporate mobile devices and biometric readers across your global enterprise for the ultimate Ambient User Experience that eliminates language and cultural barriers.

Whether you are searching for a replacement or an initial LMS, look at ISOtrain for a platform that provides a secure, compliant, Ambient User Experience to support your Heterogenous User Group.  Learn more at: www.isotrain.com

Published in New Products

Simply put, learners in teams are more engaged. Research Eesley conducted shows that collaboration in online classes significantly improves learning and engagement and course completion.

According to the study, students who worked in teams were 16 times more likely to pass the course. As a baseline, of the 23,577 students working individually, only 2% (501) passed the course. However, 32% of all students on teams graduated-1500% higher. Of this, 21% of students working in teams without mentors and 44% of students in teams with mentors passed (See Figure 1).

Similarly, students in teams were more engaged in the community and contributed more to class discussions and peer evaluations. For example, students on teams accessed the course five times as often. On average, learners working alone logged in once per week, but students in teams (no mentors) signed in 4.9 times per week, and students in teams with mentors signed in 5.5 times per week (See Figure 2).

COMMUNITY AND SOCIAL ENGAGEMENTS

The completion rate of individuals working alone resembles that of most free, open courses on traditional learning platforms. It is clear that basic “social features,” such as discussion boards, messaging, and social network sharing, are insufficient to drive higher engagement.

The benefit of social learning comes when students feel responsible as part of a learning community. One can achieve this with a combination of team-based assignments, mentorship, reputation systems, identity transparency, community moderation, and the like. This ‘felt accountability” is a powerful intrinsic motivator that is effective at increasing course persistence and learning outcomes. This type of networking drives significantly higher engagement and completion rates.

CONTEXT AND RESEARCH

This research was conducted at Stanford University from 26,248 students in Technology Entrepreneurship, an eight-week free course. The analysis utilizes a multivariate regression format, with dependent variables of various engagement and satisfaction measures, independent variables including collaboration type, and control variables for demographics, engagement level, etc.

B2B-0

Published in Insights

Transforming the Learning Organization from Order-Takers to Business Partners

“It’s just training, it doesn’t take long to create.” How many times have you heard that or something similar?

The challenges facing the learning organization when moving from order-taker to business partner are:

>>  Customers often think it is easy  to create training.

>>  Customers may have a pre-determined solution.

>>  The learning organization is often backed into a corner in terms of  development time.

>>  Due to cost constraints, the learning organization must deliver more  with less.

Our internal customers often don’t realize how long good learning design takes. We feed this myth, by continually jumping through hoops to deliver the learning solution in time to support a new software, product or program release, reinforcing that we are just order-takers and not partners in providing the solution. As learning professionals, we know that well designed learning solutions can add value by improving efficiencies, engaging staff, saving money, providing metrics data and showing Return on Investment (ROI) for the business. It is imperative that we build strong relationships and partner with stakeholders, so they understand the type of value we can bring.

HOW DO YOU GET IN THE  DOOR AND GET TO THE TABLE?

To start, you must assess your team’s capabilities, your larger learning team goals and combine that with a deep understanding of your company’s organizational goals and the operational realities of the business. Do you have a defined vision (what you provide) and mission (how you’ll provide it)? If not, you need to spend some time reflecting and building out what that is and making sure your team is onboard. You can’t expect anyone to follow your lead if you don’t know where you are going.

While a strong learning design background and understanding of the business is important it is equally important to build relationships.  According to Peter Block: “The building of authentic relationship as the delivery system for expertise and business knowledge. The result is to make internal clients trusted business partners which results in improved business outcomes for companies and organizations." Building on that philosophy, find your champions and cultivate those relationships. Once you have found them, ask if they see areas where the learning organization can be included.

IDENTIFY PROJECT OBJECTIVES

You’ve been invited to the table, now what? When you meet with stakeholders initially, listen first and then ask questions to help: narrow focus, get the project team on the same page and help you decide which learning solutions, if any, to recommend. Then share how learning can help them achieve their goal. Some questions to ask are:

>>  Who are we impacting (target audience)?

>>  What problem is being solved?

>>  What will success look/feel like (metrics)?

The answers will help you to narrow recommendations and decide if learning is the solution.  Sometimes as you meet with the stakeholder and they answer questions, you may realize that the solution is simpler, maybe a communication or a conversation is all that is needed not a full-blown learning solution.

Tip: Use stakeholders time wisely. Some stakeholders may want to be more actively involved in the process than others. Be proactive; ask them how they would like to be communicated with and how often.

Bonus Tip: Begin with ‘yes.’ Yes can be disarming (assuming it is the truth) that you could build what they are requesting (take their order). But, once you know what they want to accomplish, that may drive the design and you are on your way to ‘partnership.

DESIGN PROPOSAL

Once you have completed analysis, go back to the business with your recommendations for learning solutions. As you put the design proposal together tie in your recommendations to the answers that the stakeholder’s provided and use their language.  Provide reasoning as to why the recommendations landed where they did. Be sure to note how you will track success and when results will be reported back to the business.

For example, we were asked to create a half day in person instructor-led training for a new phone system being installed in five countries over the course of two months.  To save money and time we recommended short, engaging e-lessons to introduce the new system followed by a virtual session with an instructor where learners could ask questions.

Tip: Don’t over engineer solutions.

STATEMENT OF WORK

Once the design proposal is accepted, we follow up with a Statement of Work (SOW). This document has been key in our success, second only to building relationships. This will become the roadmap for the project with the business and should include:

>>  What learning solution will be delivered.

>>  Expectations of the stakeholder and subject matter experts during the feedback cycle.

>>  List any critical items from the stakeholder and promised deliverable dates from them.

>>  Signature lines for stakeholder and learning solution provider.

How many times have you begun work on a project, sent for feedback and the stakeholder wants to add additional items that were not part of the original conversation?  The SOW helps with scope creep. If the business doesn’t provide critical information or feedback as agreed to, you can pull it back out and remind your business partner where you landed prior to starting the project.

Tip: We stopped giving delivery dates and moved to hours for all projects. People latch on to dates and remember them.  They forget when the software development cycle ran late or critical items needed for learning solution design were not delivered on time.

DEMONSTRATE IMPACT

Remember you need to report results back to the business. By building in tracking during the design phase you can track that data at set times and share with the business.  This is where your credibility is built.  Cool, flashy design will only take you so far. You can have cool, flashy plus impact or lower key design with impact, but you cannot under any circumstances have any type of design with negative outcomes or impact.  Sometimes projects miss the mark, better to course correct as soon as a you know the solution is not hitting the mark. Sometimes it can just be a small tweak to set the solution on the right course again. When a solution misses the mark, own it.  Reach out to the business and deliver this information and offer solutions.

Tip: If the learning solution is not making a difference, stop and/or readjust.

PITFALLS

This sounds great on paper, but the reality is that it isn’t easy. You can’t chase fads or make a project fit a tool that you want to try out.  Credibility is at stake, make sure that the solution and tool for delivery match, the solution fits the target and that the learning will make an impact.  Look for innovative solutions and don’t over-engineer.

When approached about a project, it is easy to fall back into the order-taker mentality because it is familiar.  Take a step back, ask the questions and provide thought leadership to arrive at the right solutions.

Keep your eye on your target audience and put yourself into the “shoes of the learner”.  Would you want to use the solution?  Would it engage you, provide you needed information, or is it just checking a box? If you aren’t moving the needle, then why do it?

CONCLUSION

Becoming a trusted business advisor takes time and effort. You must build and maintain relationships. You must also understand the business and how learning can help. Results should take the form of speed, quality, operational efficiency, cost savings, culture/engagement and other performance related outcomes.

As you start experiencing wins with this process, start sharing those with your team and across the organization.  The best feeling is for teams to reach out to the learning organization, not because they have a training need, but because they want to bounce ideas to get your thoughts prior to them moving forward with a project.  This seat at the table feels good.

It took 12 months for us to get to this point, and we continue to hone our story and approach, relationships and outcomes, provide thought leadership and continue to help our stakeholders to start in the “What do they need to know” mode and not jumping to “solution” mode.

Order taking will never go away and, for certain instances, it still makes sense. But for the larger asks, put a process in place. Ask: “What problem are we solving?” “Are the results measurable?” and “Is this the right solution?” The process creates a circle of learning and performance. Success breeds trust, credibility, the ability to make a difference with learners and the business, ensure learning is an active partner of future initiatives.

Celebrate your successes internally with your team.  Apply for industry awards and, as you accept industry acknowledgement, share that internally.  Your team is now viewed as a value add. Not just because you said so, but because others see it too. And remember that the purpose for learning in the context of organizations is to add value to the business.

–Ronda Feague is Director of Instructional Design Strategy & ChoiceU Operations, at Choice Hotels International. Choice Hotels International is a 2017 Learning! 100 award-winner for culture.

Published in Top Stories

Business Drivers Spur  Need for New Features

As technology evolves so do the learning solutions that grow our talent. In Elearning! Magazine’s 10th Annual Learning & Talent Platforms Buyer Study, we reveal how the learning ecosystem is evolving. The study conducted November 14th to December 5th, 2017 surveyed 441 learning executives on platform needs, brand and product awareness, user satisfaction, ‘must have’ features on new or replacement platforms, and insights into the decision-making process. We share the topline findings here, and recommend downloading the complete study for free at: http://information.2elearning.com/2018lmstmsstudy/

CURRENT OWNERSHIP CHARACTERISTICS

Almost half of respondents operate multiple learning or talent systems within their enterprises (See Figure 1). Eighty-eight percent have a learning system deployed within their organizations. A large uptick in talent system ownership was noted with 33% ownership. Cloud-based systems continue to rise with 74% of systems running as Software as a Service or in the cloud. Learning Content Management Systems (LCMS) have also reported a slight increase to 31%. The most frequent pairing of systems is Learning Management System (LMS) and Talent Management System (TMS) at 18%, followed by LMS and LCMS at 13%.

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Most learning and talent systems are deployed across multiple locations with multiple US locations and international sites accounting for 2 out of 3 installations  (See Figure 2).

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The learning systems deployed are supporting internal staff (83%) and external customers, suppliers and partners, (74%) (See Figure 3). Support of external audiences has increased 7.2% from 69% in 2016. Customers account for 44% of extended training programs.

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SATISFACTION RATINGS

Owner satisfaction scores have steadily improved for learning platforms over the last five years. This year’s overall satisfaction rating was 2.22, a solid B. Much is attributed to movement toward cloud-based systems that simplify ownership and the updates users receive during ownership. However, learning systems still receive lower marks on Flexibility (2.44), Interoperability (2.47), and New Features & Capabilities (2.52).

Surprisingly, TMSs saw a lower overall score than LMSs of 2.36, a B-. Given that TMSs are newer to the market and can leverage cloud’s ease of use, we expected higher satisfaction scores. The sore points for TMS owners are: Interoperability (2.37), Cost (2.39), Ease of Use (2.42), Flexibility (2.42) and New Features & Capabilities (2.42). However, the owners’ lack of expertise may also be a contributing factor to lower satisfaction given only 31% report they are expert or very familiar with the TMS vs. 72% of LMS owners.

THE NEXT SYSTEM

Dissatisfaction with system's features and flexibility is a continuing concern for learning executives. However, now it is a roar heard from the C-suite as focus on engagement, collaboration and performance takes center stage (See Figure 4).

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In the 2018 study, Employee Engagement is the number one business driver for investment in learning and development. Meaning, learning and development initiatives will be measured against this objective before, during and after the investment.

Why all the focus? According to Gallup 2017 study, organizations with highly engaged employees have 22% higher productivity and 25% lower turnover. Today, 67% of the workforce is disengaged. Plus, 51% of employees are actively looking for their next job; 91% of which will be with a new employer. Engagement is now a C-suite imperative and learning and development is the key.

According to Gallup, 41% of millennials say "a job that accelerates career development is very important." Another 61% say "I want to work at what I do best" - a nod to competency. This is a key tactic to improving engagement. As a result, Personalize Learning has skyrocketed from 0.4% in 2012 to 49% in 2018. With digitalization, smart systems and data analytics, personalizing learning is within the grasp of most learning organizations. And, it is now being funded by most organizations.

NEW SYSTEM ATTRIBUTES

About one out of three LMS owners are replacing their systems and 6% of those without a LMS, are planning to add one. For TMS owners, 8% are planning to replace their system, however 12% of non-owner plan to acquire a TMS. These buyers are investing more than ever on their next system at $1.3 million, up from $1.1 million in 2016, an 18% increase.

Sixty-nine percent of buyers plan to purchase their new learning system within 24 months.  For TMS buyers, 57% plan to make the acquisition within the 24 months.Eighty-two percent plan to purchase a LMS, cloud-based solution (See Figure 7).

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Buyers value Quality, Price and Customer Service when specifying a solution. However, their list of ‘must-have’ features is long. The good news is business leaders are ready to invest to get the features and capabilities needed to drive the business.

When it comes to the learning system, most expect the standard functionality to be present i.e. Course Tracking, Authoring, Testing, etc. The early majority are now expecting Mobile Deployment (68%), Personalized Learning (64%), and Survey Management (60%).  However, only about four out of ten have these capabilities in their current system (See Figure 5).

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On the TMS front, owners expect Performance Measurement, Metrics, Planning (71%), Workforce Analytics (64%), Reporting Tools, Integration and Succession Planning (61%) to be in their next system. They are not generally present in their current system  (See Figure 6).

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BRAND AWARENESS

The study also queried current ownership by brand, awareness and rankings of learning and talent systems by mention. More than 100 brands were named in the study indicating the industry is still quite fragmented. Among owners, the top learning brand only collected 9% share, level with 2016. Among talent systems, the top brand garnered only 12% share.  The complete report on brands, awareness and ownership can be downloaded free at: http://information.2elearning.com/2018lmstmsstudy/

SUMMARY

As technology evolves, so does the solutions and processes we leverage. Learning and talent systems are wonderful solutions. But, they are only as useful as the experts behind the wheel. The C-suite is investing in your team to move the engagement needle and drive performance. Use this research, your team and partners to design the ecosystem your team needs, wants and deserves. The solutions await you.

Published in Top Stories

Learning! Champions embrace hard work, dedication and creative thinking.

The 2018 Learning! Champion Award honors individuals for exceptional contributions to the learning industry. Elearning! Magazine names 17 professionals across six categories for 2018.

“Thought-Leaders” are industry experts always willing to share their expertise and are dedicated to bettering their communities and industries. “High Performers” have gone above and beyond, usually in a relatively short time frame to implement new learning techniques in their organizations. “Trail Blazers” forge new processes and procedures in uncharted areas to elevate learning and technology successes.

“Innovators” are technologists or problem solvers who often bring these solutions to market for others to share. “Creative Consultants” have the ability to create solutions to learning problems that scale beyond the current challenge.

“Rookies of the Year” are new to their role or industry and have surpassed performance expectations and are on their way to a successful career in learning.

The 2018 Learning! Champions are...

THOUGHT LEADER

1. Sae Schatz, Ph.D Director, Advanced Distributed Learning Initiative, Department of Defense

Sae Schatz, Ph.D. serves as the Director of the Advanced Distributed Learning (ADL Initiative), a research and development program under the Deputy Assistant Secretary of Defense for Force Education and Training. In the role of Director, Sae leads the ADL in thought-leadership, facilitating learning for our nation’s Warfighters, government agencies, and beyond.  Through research, development and collaboration, ADL is working on next generation strategies, best practices, and innovations to advance the way we learn.

Sae also supports ADL’s mission to develop and advocate open source software, tools, and specifications; as well as create and accelerate the establishment and utilization of technology-driven learning standards that prepare and enable our nation’s learners, both military and civilian. Innovative learning technologies impact our learners by enabling them to be more mentally agile, expanding their capacity to develop sophisticated competencies and skills, and enabling them to thrive in the most  complex situations.

In the last few years, Sae led the authorship and execution of the Marine Corps’ Making Good Instructor Great project and accompanying instructor tool kit. She also acted as chief scientist for the award-winning Border Hunter research effort (sponsored by Joint Forces Command) and, later, for the Joint Staff’s blended learning – training initiative. Sae is passionate about human–systems integration and, in general, about emphasizing human-centered approaches in research, develop- ment, education, and training.

Before joining ADL, Sae worked as the Chief Scientist for a small defense contractor as well as a professional development consultant, and prior to that, she was an Assistant Professor at the University of Central Florida’s Institute for Simulation and Training.

Dr. Schatz received her Ph.D. in Modeling and Simulation from the University of Central Florida. She served on the UCF faculty from 2006–2011 (teaching courses in human-systems integration, visual and web design, and web development) and continues to support the Modeling and Simulation graduate program as an occasional adjunct instructor. http://www.linkedin.com/in/saeschatz

2. Anthony Gagliardo, Head of HR, Training & Development, NASA’s Jet Propulsion Laboratory

Dare Mighty Things

Anthony is committed to supporting the technical training and professional needs of the men and woman of NASA and California Institute of Technology in their quest to DARE MIGHTY THINGS. JPL’s office of Technical Training and development is comprised of industry leading learning professionals focused on enabling the knowledge that propels those who accomplish the impossible.

In 2017, Anthony reinvented learning at JPL transitioning it from an event-based training model to a collaborative open learning ecosystem. With the world’s top experts in jet propulsion to tap, knowledge exchange was a top priority. Anthony lead the transition by creating a learning ecosystem that tapped expertise internal and external to JPL. Learn more about this program on page 25.

Prior to joining JPL, Anthony served the Federal Aviation Administration as Director of Technical Training where he guided efforts to modernize and transform training for the FAA’s 20,000 air traffic controllers and 6,000 technicians. He also served in the U.S. Air Force for 10 years as a flight engineer instructor.

Anthony has published numerous articles in the field of technical training and corporate transformation.  He has earned a Master’s Degree in Management and Public Administration from American Public University and a Bachelor of Arts in Management from APU. He also holds FAA certifications as a Pilot, Right Engineer and Aircraft Maintenance Technician.

HIGH PERFORMER

3. Ryan Waltrip, Ph.D Director of Online Programming, William & Mary University

Agent of Strategic, Institutional Transformation and Instructional Innovation

In just five years as a Director of Online Learning, Ryan Baltrip has demonstrated exceptional distance education leadership and transformed two different institutions’ approach to online learning. In his first Director role, Ryan served a private institution primarily focused on professional, graduate education that also offered undergraduate programs. When he first stepped into the position, the school’s online offerings were extremely poor quality. Online courses were little more than correspondence classes. Yet through four years of driven and dedicated work, Ryan changed online learning at this institution and developed it into a recognized leader in online graduate theological education. He built a team that would grow annual revenue from $1.7 million to over $7million. The overall satisfaction ratings and quality of the programs increased. Ryan also developed holistic course, instructor, and program evaluation tools that were used to improve effectiveness.

After four years of success, Ryan transitioned to a new challenge – being the Director of Online Programming at William and Mary. His leadership has expanded undergraduate offerings that generated half-million in new revenue and fostered improved student satisfaction ratings with online learning in 14 of 15 measured categories. He worked collaboratively with schools of law, business, education, and arts & sciences to develop new online initiatives in each; helped develop the law school’s first online program; and assisted the School of Education’s strategic plans to expand online. He has provided the strategic direction that revamped existing e-learning workshops into the current E[x]ploring Learning Design program that generates a teaching and learning commendation for faculty and helped the second oldest college in the country to see online learning not as a threat but as an opportunity. Ryan’s leadership has been a vital catalyst in transforming a historical, highly ranked institution and helping it to offer high-quality online learning that matches its brand expectation.

Ryan holds a B.A. in Theology, Ph.D. in Higher Education Administration and is completing post doctorate studies in Business.

4. Kristen Davidson, VP of Organizational Development, Consumers  Credit Union (Consumers CU)

Kristen has A Passion for Engaging Employees and Fostering Their Growth

As Vice President of OD, Kristen supports the learning needs of 300+ employees at 19 offices in southwest Michigan. She is responsible for scoping, developing, and delivering training programs for employees, utilizing blended learning. She is a highly motivated, self-driven team leader with expertise in process improvement, change and transitional management, performance metrics, and reporting.  She understands the importance of mentoring and has implemented a formal mentoring program at Consumers CU. She works closely with mortgage sales and operations to ensure training needs are met through various trainings supporting other departments.

Kristen’s impact can be seen in many ways throughout the organization. From the 69 people who have taken Kristen’s Leadership 101 curriculum, 74% have since been promoted with 35% promoted to a manager or supervisor role. After 101, people wanted more opportunity to grow and develop. From there Leadership 201 and 301 were created. These focused on developing further leadership qualities. Leadership 201 is geared toward employees who are looking for the next level in developing coaching or management skills. While 101 may qualify you for a position as a Team Lead or Mentor, 201 will develop skills suited for an assistant manager, like recruiting, credit union financials, and strategic thinking. Leadership 301 is designed to hone the skills of someone who currently leads or will soon be leading a team of people. This class gives participants the chance to connect with the CEO and dig deep into the Integrity Coaching process.

When it comes to employee engagement, Consumers CU stands out from its competitors in the marketplace and Kristen is a huge contributor to that. Another initiative of hers, the Performance GPS, has taken our employee engagement levels up 15 basis points, from 4.34 to 4.48 as assessed by our annual Employee Engagement Survey! Comparatively, the credit union average is a 3.96. The Performance GPS revolutionized the way performance appraisals were done credit union-wide.

Kristen has earned many honors including HR Professional of the Year from CUNA, Program of the Year and Best Results Finalist. https://www.linkedin.com/in/davidsonkristen

 

5. Ciara Daume, Instructional Design Manager, Heartland Dental

Leading Training Transformation at Heartland Dental

Ciara leads online learning at Heartland Dental, founded in 1997. The organization’s mission is to “support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.”

With their network of over 800 dental practices, 1,200 supported doctors, 10,000 team members, and a presence in 34 states (and growing), Heartland Dental has become the nation’s largest dental support organization. Their support services include HR, marketing, supplies, accounting, payroll, patient support, IT, and more.

Under Ciara’s direction, Heartland Dental transformed their fully in-person training program and made it digital while expanding training opportunities at a cost savings, ($18.5 million to be exact), all while growing their business at an impressive rate. This program compliments Heartland Dental’s 5-year Mastery Program. Upon completion graduates can earn a Fellowship to the Academy of Dentistry along with an award of $250,000. Only seven percent of dentists hold this honor.

6. Andrea Strong, Manager of Instructional Design, SkillPath

Talented Instructional Designer Creates 1,200-Plus Custom Learning Programs Annually

Working fast, furious and full of smarts, you’ll find Andrea Strong, a dedicated Manager of Instructional Design.  For six years, Andrea has led a team of six talented instructional designers, pushing them to deliver quality content and quickly. Andrea is known for meeting lightning-fast deadlines and going above and beyond for clients, employers in all industries and all countries with varying degrees of wants and needs in learning and development.

In 2017 alone, Andrea and her team designed 1,220 learning programs for public and private companies, federal agencies, medical centers and more. Andrea is a fierce proponent of education and lifelong learning, evidenced by her 20-plus years of tenure in designing, training, deploying and leading learning solutions and her own multiple degrees.  Andrea specializes in executive leadership, assessment, education and government business relations – and making learning sing for thousands of learners.

Under Andrea’s leadership, SkillPath has provided training to professionals at 997 of the Fortune 1000, 15 branches of the federal government and four branches of the U.S. military, including work on 226 military bases. Andrea and her team have also trained staff at the headquarters of all four major sports leagues – the NFL, NBA, MLB and NHL.

Andrea’s intense and extensive work for Komatsu has led to additional opportunities (and more than half a million dollars in revenue) to create learning programs within the global company.

“Andrea Strong’s contributions and the thousands of learners she helps each year is staggering,” said SkillPath President and CEO Cam Bishop. “She is bright, talented and extremely determined to create the very best content, curriculum and custom learning programs for our clients, who benefit immensely from her more than two decades of industry experience.”

Andrea has a Master’s degrees in Public Administration and Education from Park University (1997-1999) and Bachelor of Arts in Political Science and Public Communication and Speech from William Jewell College (1993-1997). https://www.linkedin.com/in/andrea-strong-6ba81

CREATIVE CONSULTANT

7. Matt Chambers, Learning Specialist III, California Coast Credit Union

Matt Chambers Creates Unforgettable Learning Videos in Record Time

Matt Chambers is an astute, prolific learning and visual design professional who creates advertising-agency quality live and animated videos.  His other talents include classroom facilitation, experiential activity design, service measurement, lean process improvement, and knowledge management/Intranet design.

In a span of five months, Matt Chambers created three (3) memorable, inventive, and emotive visual learning videos.He has a film director’s sense of setup and framing, a digital artist’s sense of how to create emotional impact, and a digital designer’s understanding of the tools of the trade.He also has great insights into music selection to create a full cinematic effect.While Matt had previous experience in graphic design and video creation, he had not used many of the effects and animation software tools deployed in the crafting of these projects.

To achieve the delivery of three (3) professional quality, highly engaging videos in five months exceeds the production schedule of visual professionals with more years of experience. Additionally, Matt wrote the scripts, narrated the voice-overs, and incorporated ambient music, providing deliverables that are inspiring, educational, and impactful to many different audiences.  He has proven himself to be an innovator and trail-blazer.

Two live videos with effects were created for the organization’s Board of Directors planning retreat and will now be used in the company’s new hire orientation and on the public web site to help recruit new employees and interest prospective credit union members in a profile of what the credit union represents. This placement is the first time the company has ever used in-house videos on the public web site.

The third deliverable, an animated video, was created to launch a corporate initiative in using behavioral competencies (referred to as “superpowers”).  This video is essential to the company, tying into the Employer Brand, Member Experience Story, and updated standards as a high-performance organization. This video is being used in company-wide communications and training, as well as in new hire orientation and in management development (e.g. writing performance reviews).  The concepts are vital for the company, driving recruitment and coaching practices, while communicating key messages about the organization’s culture.

As an individual, Matt is humble, creative, insightful, and committed to life-long learning.  At 30 years old, he is a powerhouse who will make larger contributions to the learning community as his career progresses.  He earned his BA from San Diego State University in Teacher Education, and has been working in learning and visual/graphic design for the past 10 years.  Matt is a senior learning specialist at California Coast Credit Union in San Diego, CA. https://www.linkedin.com/in/mattcbusiness/

 

8. Kim Mabon, CEO, Creative By Design

Where Creativity is Born

Kim Mabon launched Creative by Design in 2011 after honing her design skills in advertising and marketing for large lifestyle and business publishers: Creative Age, Advanstar, Questex and B2B Media Company. Since 1995, Kim has earned over 60 Maggie Awards in partnership with her publishers. As Creative Director of Elearning! Media Group, Kim has collected 24 pub- lishing awards for Best Cover, Best Trade Magazine, Best Media Kit, among others.

“Kim has the unique ability to take verbal and written words and convert to living color that captures the attention of the audience. And, she does it every day,” shared Catherine Upton, Group Publisher,  Elearning! Media Group.

Her skills don’t end in publishing. Kim invests her talents in many volunteer efforts including: Creative Director, My Father’s House Church; Executive Board Director, Corona Chamber of Commerce and Secretary, STARS Network.

Kim is the author of the 5&5 of Advertising program which teaches business owners the top 5 mistakes and 5 essentials of advertising.  She has presented in front of audiences both large and small including The Black Chamber of Commerce, Corona Chamber of Commerce, TEAM Referral Network’s Big Event, SCORE, Inland Empire Woman’s Business Center and many more.

Kim holds an Associate Degree in Graphic Design as well as numerous design, software, publishing certifications. https://www.linkedin.com/in/cbdgraphics/

 

9. Alexandra Manolis, Client Success Manager, BizLibrary

Creating Partnerships that Last through a Consultative Approach

Over the past two and a half years, Alexandra has been instrumental for the Client Success Team at BizLibrary. In her role as a Client Success Consultant, she worked with over 80 clients on their learning and development program. Many of these clients have received industry awards such as Learning! 100, Learning Top 125, Emerging Training Leaders, and LEAD. Addition- ally, through her work she has helped her clients achieve tremendous results.

Alexandra’s work with her 80 clients is a great contribution to the learning industry. Through her consultation, many clients have gone on to present at various conferences, published articles, and made great strides in their training programs. She has presented at conferences on a variety of topics such as launching a new program, marketing a training program, and setting goals. Her clients credit her and her partnership as a reason for their success.

Through her partnership, Alexandra has helped her clients see great results. Go Solution worked with her to create a program that helped them improve close rates by 7%, and FedBid improved their technical and soft skills through their work, just to name a few. Additionally, the internal impact she has had on the team helped to improve the team of 8 consultants. Each week, she provides best practices and strategy to consultants to improve their work with clients.

Alexandra earned a B.A. in Business and a M.B.A in Human Resource Management. https://www.linkedin.com/in/Alexandramanolis/

TRIAL BLAZER

10. Nancy Saks, Director, Learning Center for Learning & Innovation (CFLI), Scripps Health

Nancy leads the award-winning Simulation Center for Collaborative Medicine at Scripps Health, a seven-time Learning! 100 award-winner.  At the center, teams are trained using live simulations and robotic patients for on-boarding, certification and general practice.

“The use of simulated scenarios has increased in clinical pre-licensure education programs,” shared Nancy. “New graduates come to Scripps expecting to participate in simulation exercises. Now we can build on their training and help them become experts with the equipment they will find in their work areas.”

Nancy joined the leadership team at Scripps Mercy Hospital in 2007 with over 25 years of experience in healthcare and higher education as clinician, faculty, and administrator. Now a part of the Scripps Center for Learning and Innovation, she currently manages education and training activities across the Scripps system for staff, volunteers, and students.

Committed to lifelong learning, Nancy achieved a B.S.N. from DeSales University and Master’s and Doctoral degrees in nursing from the University of San Diego.

11. Jordan Wilcosky, Employee Development Supervisor, Garney Construction

Employee Development for Employee-Owners

From day one, Jordan has been innovative in her approach to training. With Garney Construction being an employee-owned (ESOP) company, Jordan had to ensure that any training plans/approaches provided maximum value to the employee-owners, as all money and time spent on training was time not spent contributing to the ESOP. Keeping this challenge in mind, Jordan was, and continues to be, forward-thinking in program implementation, as well as continues to be proactive with training and serving as the learning and development subject matter expert for the entire organization.

After joining Garney Construction, Jordan had employee-owners express that the training Garney provided in classroom sessions was not relevant to their roles. Additionally, it was expressed that training was not timely. In some cases, information given was provided too late for implementation. On the other hand, some expressed they had forgotten what they were taught at sessions when it came time to implement. With this feedback, Jordan determined they needed a solution that is multifaceted, allowing employee-owners to access training that is relevant to their role, when they need it. She began to implement a new program, Garney’s first online university.

After deciding to launch an online university, Jordan had three initial goals for the program:

  • Create excitement within Garney’s employee-owners via a strategic marketing plan that began one month prior to going live and ramped up in frequency and intensity as the go-live date neared.
  • Average one course completion per user, per month after product launch.
  • Gain buy-in and support from the Officer Team (executive team).

After the initial launch, ongoing goals were made to continue to improve the skills of employee-owners, as well as have a positive impact on the learning culture.

Garney has consistently reached (or exceeded) their initial utilization goal by averaging one course per user, per month, so last year. So, Jordan began calculating the percentage of employee-owners who were completing the Garney University monthly course assignment. She found that while course completion numbers were high, the number of people completing the assignment each month could be improved. In 2016, they averaged 62% completion. By January 2018, Garney averaged 79% assignment completion. In a year, participation increased 15%  while adding 50 new learners.

This initiative has earned many honors including Program of the Year and Best Use of Technology.   https://www.linkedin.com/in/jordanwilcosky

12. Cris Hatcher, Director of Training and Development, Watco Companies

Inspiring Others through Relationship, Dedication, and Service

Since joining Watco, and the Watco University Team, Cris has taken a hands-on approach of building relationships, listening to understand what customers need, and offering ideas or possible solutions to the needs of his customers as the core of developing initiatives related to learning and development.

Cris focuses on providing initiatives that spark an ongoing interest in continued learning by providing initiatives that meet the needs of multiple people at the same time, but also caters to specific learners, so they can get both what they need and want. Additionally, Cris maintains a direct connection to the Watco Customer First! Safety Always Foundation Principles of Watco which are: (1) Value Our Customers, (2), Value our People, (3) Safely Improve Every day.

A new online system, Watco U Online (WUO) was launched under Cris in 2015. Since its launch, Watco U Online has seen con- stant growth in the use of the system, and now supplements instructor led training initiatives, and many other initiatives. WUO offers a proactive approach to working safer for our Customers through consistent weekly training. It also sparks engagement from the top down to the frontline at our locations as managers complete the training, and then pass on what they learned to the team members they serve by teaching them. These programs have forged working relationships among several different divisions of Watco. They have further led to other groups recognizing the ability to use Watco University as a business partner, which leads to continuous value being added as new programs are created and added

Watco University has impacted the business. Over the last two years there has been a reduction in turnover at Watco. Watco ended 2014 with a turnover rate of 35% with an estimated turnover cost of $14 million. In 2015, they reduced turnover by 7% to 28% and reduced the financial impact to $11 million, which translates to a $3 million savings. In 2016, Watco reduced turnover rate by another 6% to 22% and reduced the financial impact $9.3 million which relates to $5 million in savings since 2014.

In 2014, Watco did not have any online training. In 2015, they had 2,008 online completions after launching. In 2016, it improved to 4,704 completion. And, in 2017, online completions grew to 11,679, almost tripling 2016. This is over a 581% increase over 2015.

“This is a great return on Watco’s investment,” says Chris.  When you provide a resource and show team members how it can help them, it gives them the chance to grow. You get some much more value.” https://www.linkedin.com/in/crishatcher/

13. Andrea Jones, Director of Organizational Development, Comer Holdings

Creating a Culture of Learning and Excellence from the Ground Up

As a team of one, Andrea Jones has taken Comer Holdings/IMA from having non-existent training culture to an environment that embraces and craves new learning opportunities. After a much-needed analysis of their employee culture and engagement, Andrea created marketing and training engagement campaigns to take learning beyond compliance and engage every member of the organization, from hourly employees to senior leaders. With her creative, blended training program, Andrea has helped to take learning from a “nice to have” to an essential part of the organization’s culture and ongoing commitment to employees.

Andrea has implemented and incorporated several initiatives as the sole learning and development professional. These initiatives include:

  • Incorporating ethics/harassment training starting in 2012.
  • Conducting a training needs analysis for IMA, followed by aligning their HR goals to the company needs in areas of finance, operations, and leadership.
  • Developing campaigns to continually increase the level of leadership engagement, including developing graphical aids such as word clouds, timelines, and creating a voice for learning and development.
  • Building recognition programs and marketing strategies to create excitement and increase LMS usage to achieve organizational goals. Examples include producing a training newsletter, ongoing email blasts, seasonal contests, a publishing a “honors list.”
  • Building custom certifications for IMA/Comer that incorporate both off-the-shelf and custom content.
  • Coordinating with the HR team at IMA to ensure alignment and develop best practices/strategies for

Notable results of these training programs have included a reduction in harassment incidents, greater collaboration in management across locations, a 15% reduction in IMA’s turnover rate, and a culture shift from low morale to one of excitement and appreciation for the company’s investment in its employees’ development.  Plus, people are proactively asking for training. Plant managers are requesting training for not only themselves, but also their employees to enrich the workforce. https://www.linkedin.com/in/andrea-jones-33434295/ 

ROOKIE OF THE YEAR

14. Mary Feierabend, Talent Development Program Leader, MarksNelson LLC

Solving Business Challenges with Development and Fun

The rapid pace of change, competition for talent and continuing education requirements for accountants are pressures 

MarksNelson faces every day. With only 11 months of experience as Talent Leader, Mary had to construct a strategy to combat these challenges.

In Jan 2017, Mary launched MarksNelson’s talent development program called MarkNelson University. At its foundation is a competency framework Mary assisted in creating that ensures skill mastery and promotion readiness. The competencies are tied directly to the firm’s mission and core values and are formatted into Success Profiles for each position. The profiles help employee’s answer the question “when am I ready to be promoted?”

Mary used the profiles to create learning tracks for each position that help to teach the skills needed by employees to be successful in their careers. Other tools in MarksNelson University include a career coach program and a voluntary mentor program.  Mary promotes a culture of learning through creative and innovative programs. She created an Excel Ninja certification to raise Excel knowledge among the staff, a virtual scavenger hunt to educate staff on the tools available through MarksNelson University, used Kahoot (a free game-based learning platform) to engage staff in learning, and markets her learning program regularly. She makes sure to take advantage of all free resources and shares various how-to guides, competency guides, and articles with the staff.   https://www.linkedin.com/in/mary-fei-erabend-83835197/

INNOVATOR

15. Russel Sarder, CEO, NetCom Learning & Sarder TV

Russell is known as the CEO of Learning. Sarder’s portfolio includes the production of learning media, an educational channel, award-winning learning software and cloud learning companies.  Sarder owes much of his success to his passion for becoming a lifelong learner.

Under his leadership, NetCom Learning – a managed learning services, training, and talent development company - has become a multimillion-dollar business. Among many awards, Inc 5000 Magazine listed NetCom Learning three time as one of the fastest growing private companies in the USA. NetCom Learning has also been recognized by Microsoft as Learning Partner of the Year and has been rewarded four times as Top 20 IT Training Company by Training Industry.

He shares his expertise in his books and speaking. Sarder is the author of, “Learning: Steps to Becoming a Passionate Lifelong Learner” and “Effective Learning Methods: How to Develop the Most Effective Learning Method.” He has been featured in Yahoo Finance, CNBC, Daily News and the New York Times. Sarder is also a business practitioner and mentor for MBA students and alumni at Columbia University.  Sarder was named Top Ten Asian American Business Awards and 50 Outstanding Asian Americans in Businesses.   https://www.linkedin.com/in/russellsarder/

16. Angela Dawson, Training and Development Specialist,  Event Network

Guest Experience & Culture is Job One

Angela oversees training for store team members. She develops and maintains curriculum for many training programs including the “1-2-3-Floor!” program (onboarding), succession planning, lunch and learns, peer to peer program, and “Momentum” (elective training incentive program). She also works on marketing and communication for training, launching a marketing initiative called “Third Space.” She supports approximately 500 store facing team members throughout the United States with training and training support for the entire organization, which is approximately 1000 to 1500 team members.

To drum up interest and participation in training, Angela creates many catch ad campaigns to promote training. She is extremely innovative in her themes, making sure they are always timely – relating to the season, world events, and company events. Some examples include marketing around the Olympic Games and being “hungry” for learning (Snickers spin off). She enlisted the help of other team members to go beyond typical flyers and create interactive campaigns to show on TV screens throughout locations.

With the “1-2-3-Floor!” program, she created a new onboarding program with the goal to extend and elevate the guest experience at their partners’ attractions to achieve their maximum retail potential. The name “1-2-3-Foor!” is the goal of the program; new employees are trained and working on the floor on the 4th day of employment. This allows employees to spend 3 days fully immersed in the company culture and training before stepping onto the floor, ensuring they are fully prepared for the job at hand. This program increased revenue, decreased turnover, increased productivity and speed to competency. Angela faced many challenges in creating this program, including a multi-generational workforce and a dispersed workforce. She was able to overcome these challenges with ease and grace.

During Angela’s tenue, Event Network has been named a Learning! 100 and a Top 125. Angela has won numerous program awards. She also holds a Bachelor’s degree in Communications from Xavier University and a Master’s degree in Organizational Communications from DePaul University. https://www.linkedin.com/in/angela-dawson-579a0512/

17. Dr. Nurkhamimi Zainuddin, Deputy Director, Centre for Global Open Access Learning & Lecturer, Universiti Sains Islam Malaysia.

Nurkhamimi is Deputy Director at Centre for Global Open Access Learning, Immersive Technology and Quality Assurance (GOAL-ITQAN) and staff at the Faculty of Major Languages, Universiti Sains Islam Malaysia (USIM). His research focus is on Teaching Arabic as a Second Language and Technology Enhanced Pedagogy. Nurkhamimi is actively involved in research on open and flexible learning. He coined the phrase for FLOOC (Foreign Language Open Online Course) by adapting the concept of “Learning Buffet”. He has developed e-learning courses and Online Education Resources for life-long learning. Students from all over the world have benefited from his MOOC and OER.

Nurkhamimi believes, ”teachers will not be replaced by technology, but teachers who do not use technology will be replaced by those who do.” Nurkhamimi holds a Ph.D. from International Islamic University Malaysia; is a member of The Malaysian e-Learning Council for Public Universities (MEIPTA) and editor of International Young Scholar Journals of Language, Video Journal of Innovative Pedagogies, Malaysian Journal of Educational Technology and Journal of Technology and Information Education.    https://www.linkedin.com/in/nurkhamimi-zainuddin-63398539/

Published in Top Stories

Thirteen years ago, Elearning! magazine established the Best of Elearning! Awards; the exclusive users’ choice awards in the learning industry. Every year, up to 4,000 nominations are made by learning professionals to share the best in learning solutions. This year, Elearning! magazine added a special honor, the Hall of Fame Award, to recognize extraordinary solutions providers.

The 2017 Hall of Fame honorees are Adobe and BizLibrary. These two brands collectively have earned more than 100 Best of Elearning! honors, across a dynamic set of solutions.

What is the secret to consistently exceeding customers’ needs, while anticipating future learning challenges and solutions? We invited leaders from both organizations to share their insights.

Adobe is synonymous with e-learning. It has been named a Best of Elearning! winner every year of the awards and has collected honors across various solutions: e-learning development, mobile learning, simulation, video learning, virtual classroom and virtual event platforms.

The crown jewel of Adobe’s e-learning product line is Captivate, a 13-time Best of Elearning! award-winner.

How does Adobe Captivate continue to evolve to exceed customers’ needs? Part of the answer is in the number of resources, videos and tutorials available. There are hundreds of hours of Adobe Captivate videos alone available to users — more hours than what ones spends to earn a college degree. We asked Priyank Shrivastava, Adobe’s Director of Marketing, about Adobe Captivate’s success:

“There are many to thank for this successful milestone, starting with our hundreds of thousands of customers who keep us honest in this business and make each of us work harder to be able to achieve what we have over the years,” Shrivastava says. “Being a part of Adobe also helps tremendously as there is a culture of innovation and customer centricity at the core of everything we do. And last but not the least, it’s the people who make a brand what it is, Adobe has some tremendously talented individuals who make the journey so enjoyable.”

Q: WHAT IS YOUR  PRODUCT ROADMAP?

Shrivastava: “Our product roadmap constantly reflects changing behavioral trends among both e-learning authors/designers as well as learners. Learning behavior has been changing significantly with the introduction and adoption of modern technologies. Mobile is a case in point. Back in time, at the start of this decade, mobile handsets had begun to become popular, with mobile Internet getting better, and handsets started to become more popular when it came to accessing professional content on them.

“But mobile learning was just a blip on the radar, that is when we at Adobe decided to foray into the world of mobile learning, with a two-pronged aim to make the mobile learning experience flawless for learners, and continue to make authoring easier for designers. On that axis alone, we have delivered some remarkable innovations such as responsive e-learning design, Fluid Boxes, geo-location and dynamic mobile preview, to name a few.

“Today, mobile learning is one of the mandatory requirements for all e-learning requirements. Captivate has tremendously evolved since 2004, from when it was famously known for recording simulations to now when it is known as a tool that can handle everything e-learning.”

Q: WHAT UNIQUE FEATURE SETS DOES CAPTIVATE OFFER?

Shrivastava: “Adobe Captivate allows you to author responsive e-learning without having to create different projects for different devices, so you can author just once and the content rearranges itself to deliver the most appropriate experience on any device or browser. We have also introduced Fluid Boxes, which are intelligent containers that automatically re-align objects on a slide to fill up the ‘white space’ and deliver a fully responsive experience. Another industry first is to be able to transform older legacy desktop-only Captivate courses to fully responsive mobile learning at the click of a button with the 2017 release of Adobe Captivate."

Q: WHAT NEW FEATURES DOES CAPTIVATE OFFER TO CUSTOMERS?

Shrivastava: “Some of the above ones, and one that is a delight for learners: Adobe Typekit integration. Considering a large percentage of courses are now consumed on the browser, the aesthetics of the course are often compromised, as the original fonts are replaced by a handful of Web-safe fonts. Authors can easily integrate any Web font from their Typekit library and can deliver the exact same experience to the learner on any device or browser. That is a cool feature that designers absolutely love.”

Q: CAN YOU NAME SOME OF CAPTIVATE’S MARQUEE CUSTOMERS?

Shrivastava: “Every customer is important to us, and we treat them equally. Having said that, more than 80 percent of Fortune 500 companies place their trust in Adobe Captivate, so there are quite a few marquee customers ranging from American Express to Delta Airlines to the Walt Disney Corporation."

Q: WHAT TRENDS DO YOU SEE IN THE FUTURE? HOW IS CAPTIVATE EVOLVING TO MEET THESE NEEDS?

Shrivastava: “Some of the popular trends we foresee that could have an impact on the way learning is done is VR and AR and immersive learning as a concept. We have technologies currently brewing in the labs, and we will showcase our developments in these areas soon. Since we are so closely clued in to the L&D teams within organizations, we can build solutions to address their pain points. One example is Adobe Captivate Prime, introduced when a lot of our customers expressed their challenges in delivering and tracking e-learning content. Captivate Prime is a next-gen enterprise LMS that challenges everything traditional LMS’s stood for.

“Another area I feel is going to transform the learning landscape is social/ informal learning, and we are currently exploring how we could formalize and scale the process of social learning within an organization.

“Through efforts like these, we wish to be a strategic partner for organizational L&D teams and help them with solutions across the board, from design, to delivery for their customers and learners.

BizLibrary has earned 24 Best of Elearning! honors in 16 categories. BizLibrary wins are extraordinary as they span learning systems, social collaboration and content categories. BizLibrary was early to the video learning market and capitalized on it by developing content that exceed customers’ expectations.

According to Dean Pichee, every video in the BizLibrary collection scores four out of five stars or it goes offline and is re-engineered. Congratulations to BizLibrary on being an elite brand named to the Hall of Fame for the Best of Elearning!

Q: WHAT DO YOU ATTRIBUTE BIZLIBRARY SUCCESS TO?

Pichee: “First, it is an honor to be included in the Hall of Fame, and we appreciate the recognition. I started BizLibrary more than 20 years ago, with one simple goal: to improve the way employees learn at small and mid-size organizations. Over the years, we’ve grown to serve hundreds of thousands of employees, in thousands of organizations of all sizes. After 20 years in business, I attribute our success to constant innovation and improvement, and to our focus on the importance of building successful partnerships that last — with our producer partners, our clients and our employees.

Q: WHAT IS YOUR PRODUCT ROADMAP?

Pichee: “Our product roadmap for the next year includes many new features and enhancements to our platform as well as some exciting additions to our content collection. Some new features include our upcoming release of gamification as well as enhancements to the user interface (including a new and improved home page design), enhanced administrative functionality, and much more.

“In addition to these platform updates, we are focusing on expanding the reach of our content offering into international markets by releasing localized libraries. To start, we have recently released libraries in Spanish, French and German with plans for more than 20 additional languages in the near future. Additionally, we have recently added more than 800 new short, performance-support video lessons to the library on ‘how-to’ topics relevant to today’s workplace.

“In terms of our content strategy, the biggest change we have made over the past five years would be the introduction of BizLibrary Productions. As the needs of our clients evolved,we needed a way to quickly address those needs and fill topic gaps in the content library. With BizLibrary Productions, we are able to work with subject-matter experts and produce the content needed to ensure the BizLibrary Collection is meeting the highest quality standards possible while remaining fresh and relevant to today’s business challenges.

Q: WHAT UNIQUE FEATURES DOES BIZLIBRARY’S VIDEO CONTENT OFFER?

Pichee: “The unique combination of video-based microlearning and training reinforcement delivered in an aggregated library model is what sets our solution apart from other providers on the market. The length and format of the content, on a variety of topic areas, meet the needs of the modern learner by delivering a true on-demand solution. Reinforcement ensures they are able to retain and apply the training to their job for increased business results.”

Q: WHAT NEW FEATURES DOES BIZLIBRARY OFFER TO CUSTOMERS?

Pichee: “We recently announced some exciting new features at our annual client conference. Those features included Curriculum Builder, Playlists, and Curated Learning Paths.

“Curriculum Builder is a tremendous advance, allowing learning administrators to quickly and easily preview and manage content within our platform or in a third-party LMS.

“Playlists allow both learners and administrators to create playlists, organize content for a variety of training purposes, quickly and easily save searches as a playlist, and share playlists with teammates for additional collaboration and social learning.

“Curated Learning Paths are developed by BizLibrary experts, and organized by job role and key topic areas. Each curated learning path contains three to five hours of training content, is assignable, and allows learners quick access to relevant training material.

Q: WHO ARE BIZLIBRARY’S  MARQUEE CUSTOMERS? 

Pichee: “We recently concluded our 10th annual client conference where we were able to meet with clients face to face and recognize the success of their training programs.

“Since partnering with BizLibrary, Pechanga has seen an annual savings of $78,000. Viewpointe has reduced turnover by 400 percent. Long Island Plastic Surgical Group has reduced patient complaints by 32 percent. Red Roof Inn has saved more than $342,000 due to a reduction in turn- over. Watco Companies reduced employee turnover by seven percent within the first year and saved more than $3 million. It is results like these that validate our mission at BizLibrary, and we couldn’t be more proud to partner with these organizations.”

Q: WHAT FUTURE TRENDS DO YOU SEE THAT WILL IMPACT LEARNING?

Pichee: “We are seeing a continued increase in the need for organizations to provide an on-demand training solution in addition to prescriptive or assigned learning. Learners are driving this need, and continuing to produce video content on a single topic that is short and relevant will allow BizLibrary clients to continue to meet the needs of those learners."

Published in Top Stories

You have been there before. Your leadership team is asking for e-learning courseware that looks like your organization. They want courses with your branding; they want courses with your company images, videos of your storefronts, manufacturing facilities or hospital hallways, and they want courses with your specific company policies and resources. From a leadership standpoint, this makes sense.

BENEFITS OF CUSTOM E-LEARNING

There are good reasons your leadership team wants to deliver custom e-learning courseware to your company employees and leaders. As Sairam Chawhan, e-learning evangelist, says:

1.  Custom content is more relevant, meaningful, engaging, and more authentic than off-the-shelf courseware.

2. Custom content aligns with the organization’s branding and, more importantly, connects the organization’s values with your training modules.

3. Custom content increases learners’ motivation and engagement with the courses.

image17

While the benefits of custom courseware are significant, there are a few limitations. Many organizations don’t have the budget or the time to either hire a company to create custom courseware or pay for an off-the- shelf courseware provider to customize courseware. Additionally, many organizations don’t have the internal team to create their own custom courses.

That has all changed now.

Vado’s self-service editable courseware is the answer. With Vado, you get to select the courses that will meet your company’s development needs from a catalog of more than 375 micro-learning, mobile-responsive courses.

With your selected courses, you’ll then use the proprietary Course Editor software tool and personalize the courses to your organization. Change the branding, add a company video, add company images, or company policies and forms. The choices are endless.

HOW TO START

Vado’s award-winning management development and leadership development learning tracks are the perfect place to start. Edit the courses and make your desired changes, and in no time at all you’ll be introducing your learners to customized management and leadership development courseware.

Provide your learners with courses they can connect with and courses they want to take.

You’ll reap the all the benefits of customized courseware at a fraction of the time and cost. The results of editable off-the-shelf courseware will surprise you.

To learn more about Vado’s editable courseware, visit the Website www.vadoinc.net/Ed- itableContent, or phone (952) 545-6698.

—Cindy Pascale is CEO of Vado, Inc., a multiple Best of Elearning! honoree. Email her at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Published in Ideas

The 2017 release of Adobe Captivate - which went live in April - contains several enhancements and additions that make it easier and faster for e-learning authors to create high-quality, responsive content without programming.

 The new features are:

>> Fluid Boxes

>> Integration of Typekit fonts

>> Conversion from non-responsive to responsive

FLUID BOXES

The most significant change from Adobe Captivate 9 to Adobe Captivate (2017 release) is the addition of Fluid Boxes: intelligent containers that use white space optimally. Objects placed in Fluid Boxes get aligned automatically to the device or browser, without the e-learning author having to manually adjust the content, so learners get a fully responsive experience. Fluid Boxes can be laid out horizontally or vertically and have a host of properties that can be adjusted to give the desired outcome to the responsive project.

INTEGRATION OF TYPEKIT FONTS

With Adobe Typekit integration, e-learning authors can use high-quality fonts from the Typekit font library and ensure that a great viewing experience is delivered to learners across devices and browsers. Adobe Typekit is a Cloud-based repository of fonts that are Web safe - which means that the chosen font will look the same across devices and platforms, even if the font isn't installed. This is especially important with the prevalence of HTML5, where the content comes as text instead of a graphical element as in Flash.

CONVERSION FROM NON-RESPONSIVE TO RESPONSIVE 

Another major enhancement in the 2017 release of Adobe Captivate is the ability to convert a legacy desktop-only (non-responsive) project into a responsive course with just a few simple steps. This means that e-learning authors need not scrap or redo their old desktop courses. Instead, they can just launch an old Adobe Captivate (v8 and 9) project in the Adobe Captivate (2017 release) and save it as a responsive project before re-opening it and publishing to HTML 5 for a truly responsive e-learning experience.

Published in New Products
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